Financial Aid Coordinator

Jackson College • Multiple Campus Locations, MI

7d • Hybrid

About The Position

The Financial Aid Specialist plays a vital role in working with students/families. This role assists students through the financial aid process from initial application to final determination of eligibility and disbursement of funds. This position responds to student, parent, and College staff inquiries regarding the financial aid process. Assist in responding to phone calls and the ACD line. Assist with walk-in visits from students and/or parents. Crosstrain in all other financial aid processes. This position also supports the Corrections Education Program (CEP), therefore this position requires travel to the correctional facilities to assist with financial aid duties.

Requirements

• Associate degree required
• Excellent interpersonal, communication, and customer service skills.
• Ability to work collaboratively in a team environment and effectively manage competing priorities.
• Knowledge of office software including Microsoft Word, Excel, and Outlook.
• Ability to organize complex technical information and data.
• Ability to deal effectively with students and the public.
• Ability to work extensively with Colleague and with personal computers.
• Ability to assume decision-making responsibilities with minimum supervision.
• Ability to read and interpret documents such as rules, operating and maintenance instructions and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively with groups of customers or employees of organizations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, and diagram or schedule form.
• Must pass a Law Enforcement Information Network (LEIN) clearance.
• Must already be eligible to work in the United States.

Nice To Haves

• Bachelor’s degree (B.A.) preferred
• Bachelor's degree in a related field.
• Minimum of six months to one year of experience working in financial aid, student services, higher education, or a related field preferred.

Responsibilities

• Manage and monitor processing of all incoming internal and external mail.
• Provide materials and training for student workers, center staff and other student services team members to better assist students and prospects with financial aid needs.
• Assist in managing the workload for the financial aid student employee.
• Collect financial aid documents from students and review them for accuracy and request additional documentation as necessary.
• Assist in updating Colleague regarding student status and adjust awards on AIDE as needed.
• Assist with financial aid historical student records.
• Assist with financial aid scanning and retrieval within SoftDocs.
• Manage and maintain the financial aid e-mail account and fax machine.
• Answer the financial aid ACD telephone line.
• Create and maintain communication flows to prospect/applicants to encourage application and assisting through the admission process.
• Serve as a liaison for the CEP program and travel as needed to correctional facilities to support the CEP program; as such will need to pass a Law Enforcement Information Network (LEIN) clearance.
• Award Scholarships (JCF, private donors, athletics, institutional, TRiO, etc.), Employee Waivers, Sponsorships, Gift Cards, and Foster Youth program
• Processing of Verification documentation and other related documents for Professional Judgment.
• Cross training in all aspects of Federal and State financial aid programs.
• Develop and recommend policies and procedures, and systems to streamline the delivery of financial aid resources to eligible students.
• Cross training in Satisfactory Academic Progress (SAP) and Return of Title IV funding.
• Assist with other tasks in the financial aid office and in Student Services, as needed.
• Responsible for understanding, supporting and actively demonstrating the College’s beliefs, values, mission and vision and being in agreement to be evaluated by same.

Benefits

• The College reserves the right to request proof of degree or certification at a later date if these documents are required as part of the qualifications for the position.
• Final candidates will be subject to a criminal background as part of the employment process.
• If selected you will be required to complete the US Citizenship and Immigration Services, Employment Eligibility Verification form I-9 and provide documentation verifying identity and eligibility to work in the United States.
• Applicants with disabilities may request accommodation to complete the application and interview process.
• A copy of Jackson College's Annual Security Report and Annual Fire Safety Report is available on the JC Campus Safety & Security website.
• Applicants have rights under Federal employment laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree