Financial Aid Coordinator II

University of Central Florida•Orlando, FL

About The Position

The Office of Student Financial Assistance, a unit within Student Success and Well-Being, supports UCF’s mission by delivering student aid and providing students with financial assistance options. The Financial Aid Coordinator II leads and strengthens the administration of federal and private student loan programs, helping ensure loan processes operate accurately and efficiently while supporting the staff, systems, and partnerships involved. The position supervises and coordinates staff, monitors complex loan processes, resolves discrepancies and escalated issues, and collaborates with university departments, lenders, guarantors, and loan servicers. It uses PeopleSoft to develop reports, improve processes, support system testing and troubleshooting, and strengthen student loan program administration. The role calls for financial aid expertise, sound judgment, collaborative leadership, and a commitment to student service, including the ability to interpret regulations, address complex issues, guide staff, and explain requirements clearly to students and families. This is a regular appointment with a Monday-through-Friday schedule, 8:00 AM to 5:00 PM. The listed expected salary is $21.55 per hour to negotiable; new hires can expect a base hourly amount of $21.55 ($45,000 annually). UCF expects employees to reside in Florida when employment begins unless the posting explicitly states otherwise. Visa sponsorship is unavailable, and UCF cannot accommodate H-1B transfers or employment-based visa processing for individuals sponsored by another employer.

Requirements

Bachelor’s degree and 2 or more years of relevant experience, or a master’s degree and 0 or more years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
Authorization to work for any U.S. employer.

Nice To Haves

Two or more years of experience administering federal or private student loan programs in a higher education financial aid environment.
Experience with loan awarding, disbursement, reconciliation, adjustments, and discrepancy resolution.
Knowledge of Title IV and other applicable financial aid regulations.
Experience supervising staff, leading a functional area, or coordinating the work of others.
Experience using PeopleSoft Campus Solutions or a comparable student information system for financial aid processing, reporting, testing, or troubleshooting.
Strong analytical, interpersonal, customer service, and de-escalation skills, with the ability to communicate effectively with students, families, colleagues, and external partners.

Responsibilities

Supervise and coordinate staff responsible for administering federal and private student loan programs.
Ensure accurate awarding, disbursement, reconciliation, and administration of student loans in compliance with federal, state, institutional, and program requirements.
Monitor, analyze, and resolve complex loan discrepancies, overawards, overpayments, and related issues.
Develop and enhance financial aid processes, reports, reconciliation procedures, and PeopleSoft functionality to support operational effectiveness.
Collaborate with university partners, loan servicers, lenders, and other external stakeholders to ensure accurate program administration.
Provide guidance to students and families regarding financial aid and student loan programs and requirements.
Participate in outreach, training, system testing, and professional development.
Perform other duties as assigned.