Financial Aid Coordinator II

University of Central Florida • Orlando, FL

1d

About The Position

The Office of Student Financial Assistance, within Student Success and Well-Being (SSWB), supports UCF’s mission by efficiently delivering student aid and providing students with financial assistance options. The Financial Aid Coordinator II leads and strengthens the administration of federal and private student loan programs, helping ensure loan processes are accurate and efficient while supporting the staff, systems, and partnerships involved.

The role supervises and coordinates staff, monitors complex loan processes, resolves discrepancies and escalated issues, and collaborates with university departments, lenders, guarantors, and loan servicers. It also uses PeopleSoft to develop reports, improve processes, support system testing and troubleshooting, and strengthen student loan program administration. The successful candidate will bring financial aid expertise, sound judgment, collaborative leadership, and a commitment to student service, including the ability to interpret regulations, address complex issues, guide staff, and clearly explain requirements to students and families.

Requirements

• Bachelor's degree and at least 2 years of relevant experience, or a master's degree and at least 0 years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
• Authorization to work for any U.S. employer; visa sponsorship and H-1B transfers or employment-based visa processing for individuals sponsored by another employer are not available.

Nice To Haves

• At least 2 years of experience administering federal or private student loan programs in a higher education financial aid environment.
• Experience with loan awarding, disbursement, reconciliation, adjustments, and discrepancy resolution.
• Knowledge of Title IV and other applicable financial aid regulations.
• Experience supervising staff, leading a functional area, or coordinating the work of others.
• Experience using PeopleSoft Campus Solutions or a comparable student information system for financial aid processing, reporting, testing, or troubleshooting.
• Strong analytical, interpersonal, customer service, and de-escalation skills, with the ability to communicate effectively with students, families, colleagues, and external partners.

Responsibilities

• Supervise and coordinate staff responsible for administering federal and private student loan programs.
• Ensure accurate awarding, disbursement, reconciliation, and administration of student loans in compliance with federal, state, institutional, and program requirements.
• Monitor, analyze, and resolve complex loan discrepancies, overawards, overpayments, and related issues.
• Develop and enhance financial aid processes, reports, reconciliation procedures, and PeopleSoft functionality to support operational effectiveness.
• Collaborate with university partners, loan servicers, lenders, and other external stakeholders to ensure accurate program administration.
• Provide guidance to students and families regarding financial aid and student loan programs and requirements.
• Participate in outreach, training, system testing, and professional development.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Flexible Spending
• Employee Assistance Program
• Paid annual time off
• Paid sick time off
• Paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Education assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level