Financial Aid Assistant (Stepful College)

Stepful•St. Louis, MO

3d•Onsite

About The Position

The Financial Aid Assistant at Stepful College, an ABHES-accredited institution, guides students through the financial aid process from enrollment through graduation. The role helps students complete the FAFSA, manage loan paperwork and payment plans, understand balances and payment expectations, and find a path forward if they fall behind. The assistant works closely with Admissions and supports students through phone and email in clear, patient, and empathetic language. This position is part of a small Financial Aid office and includes tracking new student files, documenting interactions, maintaining accurate and audit-ready records, and supporting Financial Aid and Student Accounts during busy periods. The assistant receives structured onboarding and regular one-on-ones, with support while learning to handle routine decisions independently. This is a full-time, hourly, onsite position at the Fenton, Missouri campus, Monday through Friday. The role reports to the Senior Financial Aid Administrator.

Requirements

2–4 years of professional office experience.
Strong customer service skills, including patience, clear communication, and empathy when discussing money.
Ability to learn new systems and processes quickly.
Proficiency in Microsoft Excel, including pivot tables, and Word or Google Docs.
Strong organization, attention to detail, and follow-through.
Discretion and good judgment when handling confidential student information.
High school diploma or GED.
Availability to work onsite in Fenton, Missouri, Monday through Friday.

Nice To Haves

Experience in financial aid, student accounts, billing, or collections.
Familiarity with CampusIvy, Anthology/CampusNexus, or NSLDS.
Experience at a career college, vocational school, or in healthcare education.

Responsibilities

Coordinate with Admissions to ensure newly enrolled students are handed off smoothly and feel supported from day one.
Welcome newly enrolled students by phone and email and guide them through each step of the financial aid process.
Help students complete the FAFSA and confirm it has been submitted and received.
Review NSLDS to confirm student eligibility and prior aid history.
Guide students through required CampusIvy documents, including entrance counseling, the Master Promissory Note (MPN), and verification items.
Track new student files and follow up to keep them on schedule.
Set up payment plans and explain balances, estimates, and how payments are applied.
Send scheduled payment reminders and past-due notices, and respond to every payment-plan inquiry in writing.
Contact students who have fallen behind, arrange payment plans, and follow through toward resolution.
Apply college policy to delinquent accounts and escalate complex situations to the Senior Financial Aid Administrator with relevant details gathered.
Document student interactions and account activity in Anthology and CampusIvy.
Maintain accurate, complete, audit-ready student files in accordance with Title IV, FERPA, and college requirements.
Run and review basic financial aid and student account reports in Excel.
Support the Financial Aid and Student Accounts teams during busy periods, including new starts, disbursements, and graduation.