Financial Advocate

Cincinnati Children's

7d•$21 - $26•Onsite

About The Position

The Financial Advocate role is responsible for effectively communicating relevant financial information, acting as a liaison between families, Revenue Cycle, and division leaders. This position involves understanding and utilizing the Epic billing system, preparing and forwarding patient documentation to third-party payers, and resolving billing concerns. The Financial Advocate also serves as a resource to patients and families by coordinating funding options, government and non-government programs, and financial assistance to reduce barriers to care. Responsibilities include following established workflows for accuracy and compliance, escalating discrepancies, and performing routine tasks while learning about available resources and submitting basic applications for Medicaid, Financial Assistance, and Title V funding.

Requirements

High school diploma or equivalent.
2 years of work experience in a related job discipline or equivalent combination of education and experience.

Responsibilities

Effectively demonstrate communication skills (verbal and written) related to conveying relevant information.
Develop and maintain efficient internal communication processes to support the activities of the department/program.
Openly communicate across many departments regarding financial, patient care, physical and/or material resources.
Keep key leadership, administrative staff and other stakeholders fully informed of projected and actual developments in a timely manner.
Prioritize multiple requests for information.
Act as liaison between the family, Revenue Cycle, and division leaders.
Understanding and utilization of the Epic billing system.
Prepares and forwards patient documentation to appropriate third-party payers.
Ability to review, explain, and resolve billing concerns.
Serves as a resource to patients and families by coordinating funding options, government and non-government programs, and financial assistance to reduce barriers to care.
May have specialized areas of responsibility (e.g. government & non-government billing, appeal processing, review & approval of refunds, etc.).
Follows established workflows and checklists to ensure accuracy and compliance in all account activities.
Escalates discrepancies or payer issues promptly to senior staff for resolution.
Operates under close supervision while demonstrating attention to detail and commitment to protecting revenue through timely and accurate processing.
Performs routine tasks, follows workflows, resolves straightforward issues, and escalates complex situations.
Focus is on learning about the resources available and submitting basic applications for Medicaid, Financial Assistance and Title V funding.