Financial Advisor Associate

Synovus•Tampa, FL

16d

About The Position

The Financial Advisor Associate (FAA) supports Financial Advisors by documenting and processing loans, establishing and servicing deposit relationships, and ensuring the accuracy of critical data to mitigate risk. The role provides distinctive service to clients and prospects in person and by telephone, responds to inquiries, and resolves client issues. It helps deliver the firm-wide standard of answering all calls with a live person within three rings. The FAA prepares new and renewal loan documents, processes loan packages accurately and promptly, closes and disburses loan proceeds, and books loans within 10 days. The position also assists with establishing deposit relationships and opening accounts, including verifying client credentials and obtaining required documentation. It monitors portfolio risk, maintains accurate critical data, and clears collateral exceptions within specified timeframes. The role includes preparing for and attending weekly meetings with Financial Advisors and Credit Analysts to address recurring tasks and resolve pending items. The FAA helps meet clients' business and personal financial needs and refers them to specialty areas as appropriate. Other related duties may be assigned. The description is intended to indicate the general nature and level of work and is not a comprehensive inventory of all duties or qualifications. Pinnacle is an Equal Opportunity Employer committed to fostering an inclusive work environment.

Requirements

High school diploma or equivalent.
At least 10 years of experience in financial services.
Proficiency in Microsoft Office (Word, Excel, and PowerPoint) or related software.
Broad knowledge of bank products and services.
Knowledge of federal and state banking regulations and compliance requirements.
Excellent interpersonal skills, including verbal and written communication.
Effective analytical and mathematical reasoning skills and problem-solving ability.
Ability to work in a fast-paced environment and under pressure with a high degree of accuracy.
Excellent client service skills.
Tact and diplomacy when dealing with clients and team members.
May need to successfully register with and receive a unique identification number from the Nationwide Mortgage Licensing System (NMLS) under the SAFE Act within an established timeframe after employment; registration includes a nationwide fingerprint check.
Ability to stand and sit for prolonged periods; use manual dexterity; communicate verbally; maintain visual acuity; perform repetitive motions; and hear.
Ability to bend, climb, balance, stoop, kneel, crouch, reach, walk, push, pull, lift, and grasp.
Ability to sustain long periods of mental concentration.

Nice To Haves

College degree preferred.

Responsibilities

Provide distinctive service to clients and prospects in person and over the telephone; respond to inquiries and resolve client issues.
Support the firm-wide standard of having all phones answered by a live person within three rings.
Prepare new and renewal loan documents and process loan packages accurately and promptly while following compliance, loan policies, and legal and regulatory requirements.
Close and disburse loan proceeds and process the booking of loans within 10 days.
Assist Financial Advisors in establishing new deposit relationships.
Open depository accounts, verify client credentials, and obtain supporting documentation, with zero CIP and deposit exceptions over 45 days.
Monitor portfolio risk, including delinquencies, maturities, and overdrafts.
Ensure accuracy of critical data, including risk ratings, non-accruals, and pricing, to minimize negative impact on clients or the firm.
Clear controllable collateral exceptions within 90 days and all collateral exceptions within 180 days.
Prepare for and attend weekly meetings with Financial Advisors and Credit Analysts to address recurring tasks and resolve pending items, including past dues, exception items, and maturing loans and deposits.
Help meet clients' business and personal financial needs and refer clients to specialty areas such as Trust, Investments, Insurance, and Treasury Management when appropriate.
Assist other team members as needed to ensure distinctive service.
Perform other related duties and responsibilities as assigned.