Financial Advisor Associate

Synovus Bank•Fort Lauderdale, FL

About The Position

The Financial Advisor Associate supports Financial Advisors by documenting and processing loans, establishing and servicing deposit relationships, and ensuring critical data is accurate to mitigate risk. The role delivers distinctive service to clients and prospects, responds to inquiries, resolves client issues, and helps the firm meet its three-ring phone-answering standard. The associate prepares and processes new and renewed loan packages, closes and disburses loan proceeds, books loans within 10 days, opens depository accounts, and obtains required client documentation. The position monitors portfolio risk and data accuracy, addresses collateral exceptions and other pending items, and works with Financial Advisors and Credit Analysts in weekly meetings. It also identifies clients’ business and personal financial needs and refers them to specialty areas when appropriate. Other related duties may be assigned. The role requires a high school diploma or equivalent and at least 10 years of experience in financial services. A college degree is preferred. The position may require successful NMLS registration and issuance of a unique identification number within an established timeframe after employment, including a nationwide fingerprint check.

Requirements

High school diploma or equivalent.
At least 10 years of experience in financial services.
Proficiency in Microsoft Office (Word, Excel, and PowerPoint) or related software.
Broad knowledge of bank products and services.
Knowledge of federal and state banking regulations and compliance requirements.
Excellent interpersonal skills, including verbal and written communication skills.
Effective analytical and mathematical reasoning skills and problem-solving ability.
Ability to work in a fast-paced environment and under pressure with a high degree of accuracy.
Excellent client service skills.
Tact and diplomacy when dealing with clients and team members.
Ability to perform the physical activities described, including prolonged sitting and standing, manual dexterity, verbal communication, visual acuity, repetitive motion, and hearing; bending, climbing, balancing, stooping, kneeling, crouching, reaching, walking, pushing, pulling, lifting, and grasping.
Ability to sustain long periods of mental concentration.
Successful NMLS registration and issuance of a unique identification number may be required, including a nationwide fingerprint check.

Nice To Haves

College degree.

Responsibilities

Provide distinctive service to clients and prospects in person and over the telephone.
Respond to client inquiries and satisfactorily resolve client issues.
Support the firm-wide three-ring standard by helping ensure calls are answered by a live person within three rings.
Prepare new and renewal loan documents.
Process loan packages accurately and promptly while following compliance requirements, loan policies, and legal and regulatory requirements to mitigate risk.
Close and disburse loan proceeds and process loan bookings within 10 days.
Assist Financial Advisors in establishing new deposit relationships.
Open depository accounts, verify client credentials, and obtain supporting documentation, avoiding CIP and deposit exceptions over 45 days.
Monitor portfolio risk, including delinquencies, maturities, and overdrafts.
Ensure the accuracy of critical data, including risk ratings, non-accruals, and pricing.
Clear controllable collateral exceptions within 90 days and all collateral exceptions within 180 days.
Prepare for and attend weekly meetings with Financial Advisors and Credit Analysts to address recurring tasks and resolve pending items, including past dues, exceptions, and maturing loans and deposits.
Address critical actions for supported advisors in a timely manner.
Meet clients’ business and personal financial needs and refer them to specialty areas such as Trust, Investments, Insurance, and Treasury Management when appropriate.
Assist other team members as needed to ensure distinctive service delivery.
Perform other related duties and responsibilities as assigned.
Complete NMLS registration and obtain a unique identification number within the established timeframe after initial employment if required.