Financial Advisor Associate

Synovus•Homewood, AL

11h

About The Position

The Financial Advisor Associate (FAA) supports Financial Advisors by documenting and processing loans, establishing and servicing deposit relationships, and ensuring the accuracy of critical data to mitigate risk. The role delivers distinctive service to clients and prospects, handles inquiries and issues, and supports timely and accurate loan and deposit processing in accordance with compliance requirements, policies, and applicable laws and regulations. The position also monitors portfolio risk, maintains accurate client and loan data, resolves collateral and other exceptions, and works with Financial Advisors and Credit Analysts on recurring tasks and pending items. The FAA helps address clients’ business and personal financial needs and refers clients to specialty areas when appropriate. Other related duties may be assigned. The description outlines the general nature of the work and is not a comprehensive inventory of all duties or qualifications.

Requirements

High school diploma or equivalent.
Minimum of 10 years of experience in financial services.
Proficiency in Microsoft Office (Word, Excel, and PowerPoint) or related software.
Broad knowledge of bank products and services.
Knowledge of federal and state banking regulations and compliance requirements.
Excellent interpersonal, verbal communication, and written communication skills.
Effective analytical and mathematical reasoning skills and problem-solving ability.
Ability to work in a fast-paced environment and under pressure with a high degree of accuracy.
Excellent client service skills.
Tact and diplomacy when dealing with clients and team members.
May be required to obtain successful registration and a unique identification number from the Nationwide Mortgage Licensing System (NMLS) under the SAFE Act within an established timeframe after employment; registration includes a nationwide fingerprint check.
Ability to stand and sit for prolonged periods; use manual dexterity; communicate verbally; maintain visual acuity; perform repetitive motions; and hear.
Ability to bend, climb, balance, stoop, kneel, crouch, reach, walk, push, pull, lift, and grasp; the job often requires long periods of mental concentration.

Nice To Haves

College degree preferred.

Responsibilities

Provide distinctive service to clients and prospects in person and by telephone, respond to inquiries, and resolve client issues.
Support the firm-wide three-ring standard by helping ensure phones are answered by a live person within three rings.
Prepare new and renewal loan documents and process loan packages accurately and promptly while following compliance requirements, loan policies, and legal and regulatory requirements.
Close and disburse loan proceeds and book loans within 10 days.
Assist Financial Advisors in establishing deposit relationships; open deposit accounts, verify client credentials, and obtain supporting documentation.
Monitor portfolio risk, including delinquencies, maturities, and overdrafts.
Maintain accurate critical data, including risk ratings, non-accruals, and pricing.
Clear controllable collateral exceptions within 90 days and all collateral exceptions within 180 days.
Prepare for and attend weekly meetings with Financial Advisors and Credit Analysts to address recurring tasks and resolve pending items, including past-due items, exceptions, and maturing loans and deposits.
Address clients’ business and personal financial needs and refer clients to specialty areas such as Trust, Investments, Insurance, and Treasury Management as appropriate.
Assist other team members as needed to ensure distinctive service delivery.
Perform other related duties and responsibilities as assigned.