Finance Systems Manager | EST United States | Remote

Grafana Labs

3d • $144,000 - $173,000 • Remote

About The Position

Grafana Labs is seeking an experienced NetSuite Systems Manager to join its Finance Systems team. This individual-contributor role is responsible for administration, configuration, and support of NetSuite ERP and associated Finance Business Systems. The role also serves as a Finance Systems thought leader and champion of IT and functional best practices, IT general controls, and process-improvement automation. It reports to the Senior Director of Finance Systems and collaborates with Business Applications, Sales Operations, IT, and Finance. The position is 100% remote.

The role owns day-to-day NetSuite operations and user support, with a focus on Financials, Advanced Revenue Management (ARM), and Zone billing. It also leads finance transformation and order-to-cash projects, partners with cross-functional teams to gather requirements and implement solutions, and develops dashboards and reports that provide actionable finance insights.

Requirements

• Bachelor’s degree or higher in computer science, information technology, accounting, finance, or a related field.
• At least 6 years of progressive experience as a Finance Systems Administrator using NetSuite and financial systems tools such as Zip, Avalara, or Expensify.
• Hands-on IT support experience, including troubleshooting and resolving functional and technical issues.
• Experience with data migration, mapping, and integration in NetSuite, including ARM, Zone and Company billing, and Salesforce integration.
• Administrator-level knowledge of privileged access, content groups, multiple charts of accounts, dynamic approval chains, custom objects, tax codes, tolerances, custom workflows, supplier configuration, and report building.
• Knowledge of ITGCs and experience in SOC-, ISO-, and SOX-compliant environments.
• Demonstrated experience integrating accounting systems with Salesforce/SFDC, ideally including CPQ, and advanced-level experience with NetSuite ARM.
• Experience with project-management concepts and tools such as GitHub, Monday.com, and Miro.
• Strong analytical and troubleshooting skills for complex system issues.
• Knowledge of core accounting processes, including order to cash, procure to pay, and record to report.
• Ability to work independently and collaboratively in a rapidly changing global, remote environment.
• Excellent communication skills and ability to communicate cross-functionally.

Nice To Haves

• Salesforce integration experience that includes CPQ.
• Experience with financial systems tools such as Zip, Avalara, or Expensify.
• Experience using project-management tools such as GitHub, Monday.com, and Miro.

Responsibilities

• Own day-to-day operations of NetSuite and other Finance Business Systems, including hands-on user support and troubleshooting.
• Administer and support NetSuite ERP, focusing on Financials, Advanced Revenue Management (ARM), and Zone billing.
• Configure, customize, upgrade, and maintain systems in compliance with change-management, ITGC, and SDLC processes.
• Develop and maintain workflows, custom fields, and scripts; manage NetSuite integrations with other business systems.
• Oversee user access management, segregation-of-duties reviews, and annual or quarterly reviews to resolve conflicts.
• Govern and maintain system structures, including general ledger accounts, cost centers, and products, to support stakeholder reporting needs.
• Manage the ticketing system to track open cases and change requests through resolution.
• Optimize system settings, workflows, and customizations; ensure data integrity and SOX compliance.
• Train and support end users.
• Manage and configure finance transformation projects, primarily across the order-to-cash cycle, including lead and opportunity management, contracts, quoting and CPQ, order management, revenue recognition, billing, credit, collections and disputes, and cash application.
• Collaborate with Sales, Legal, Engineering, Finance, IT, Sales Operations, and Business Applications to gather requirements and implement process improvements and system enhancements.
• Identify, scope, and prioritize projects; develop plans covering approach, timelines, milestones, and resources; and support on-time, within-budget delivery.
• Establish data-driven frameworks and processes to measure program success and business value, including benchmarking.
• Ensure appropriate procedures, processes, and change controls are followed for production changes and implementation projects.
• Create finance dashboards using NetSuite native tools and Grafana dashboards; develop reports and visualizations that provide actionable insights from finance data.

Benefits

• Restricted Stock Units (RSUs) for all roles.
• Global annual leave policy of 30 days per annum, including 3 Grafana Shutdown Days, subject to local legislation.
• In-person onboarding.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level