Finance Strategy Salesforce Program Manager

HCA Healthcare • Nashville, TN

3d • Onsite

About The Position

Finance Strategy Program Managers support HCA Healthcare’s enterprise finance strategy development and execution, focusing on CRM administration, data management, support, reporting, and analytics for launching, tracking, and monitoring enterprise finance initiatives. The role advances the Finance Strategy agenda and supports programs in areas such as resiliency, growth, and integration management.

The Program Manager leads assigned projects and tracking initiatives, coordinating stakeholders, timelines, deliverables, reporting, and issue resolution. The role serves as a primary Finance Strategy interface with the Global Capabilities Network and other technology partners, translating business needs into platform requirements and coordinating priorities and deliverables. It also establishes workflows, documents and implements best practices, supports knowledge management, and collaborates across HCA data domains, service lines, business areas, departments, and programs.

The position manages project records and platform configurations in Salesforce or other applicable platforms; creates and automates reports, dashboards, and status updates; performs routine platform maintenance and user administration; conducts license audits; and provides user training and help desk troubleshooting. It also coordinates communications through team platforms and provides administrative support, including document preparation and record management.

Requirements

• Bachelor’s degree in Information Management, Healthcare, Business Administration, Analytics, or a related field.
• At least 6 years of experience in operations, including project execution.
• At least 2 years of experience in Corporate Salesforce.
• Salesforce Certified Platform Administrator certification required.
• Ability to deliver timely, thorough, reliable, and appropriately documented work and analysis.
• Ability to understand performance and data-domain metrics, optimize processes, research complex issues, and provide solutions with benefits and risks.
• Ability to lead meetings and make decisions independently at the CRM user level.
• Ability to interact with senior leaders and work with all levels of management.
• Ability to manage multiple objectives and work with varied information in a rapidly changing environment.
• Ability to coordinate work across a matrixed organization.

Responsibilities

• Advance the Finance Strategy strategic agenda and support development and execution of resiliency, growth, integration management, and other programs and projects.
• Lead assigned Finance Strategy projects and tracking initiatives, coordinating stakeholders, timelines, deliverables, reporting, and issue resolution.
• Serve as a primary Finance Strategy interface with the Global Capabilities Network and other technology partners, translating business needs into platform requirements and coordinating priorities and deliverables.
• Provide CRM administration, data management, support, reporting, and analytics.
• Establish processes and workflows that support execution according to timelines and deadlines.
• Identify, document, communicate, and implement best practices for Finance Strategy execution.
• Coordinate with data domains, service lines, business areas, departments, and programs to support HCA and Finance Strategy and increase collaboration.
• Support knowledge management by developing, documenting, inventorying, and sharing best practices within Finance Strategy and other HCA departments.
• Support additional projects and programs as needed for growth and operations.
• Apply project controls to communicate project scope, goals, plans, and progress or performance.
• Set up new projects in Salesforce or other applicable platforms, including initial project-record data loads and customization of user views and page layouts.
• Manage ongoing projects and platform records, including monthly data loads and customization of reports, dashboards, and page layouts.
• Create, distribute, and automate project reports, dashboards, and status updates.
• Perform routine platform management and maintenance, including updates to fields, templates, and picklists.
• Coordinate special projects, including multiple projects and owners at one time.
• Provide department administrative support, including document preparation, record management, and maintenance of administrative files and playbooks on department platforms.
• Manage user permissions, activations, and deactivations for department knowledge-management platforms.
• Complete monthly user-license audits to manage license capacity and availability.
• Lead regular user-group training sessions across multiple platforms and provide individual training as needed to team leads and executives.
• Provide client-focused help desk support, including application support, mobile-device assistance, and general troubleshooting.
• Coordinate communications within the team and department through team platforms, WebEx, telephone, email, and intranet, and share project updates on team platforms.
• Keep current on CRM capabilities and HCA and industry trends, strategies, and practices.
• Support continuous improvement activities and specific critical process-improvement efforts.
• Coordinate work with Finance, Facilities, and other HCA departments to integrate initiatives successfully.

Benefits

• Comprehensive medical, prescription drug, dental, vision, behavioral health, and telemedicine benefits.
• Wellbeing support, including free counseling and referral services.
• Paid time off and paid family leave.
• Long- and short-term disability coverage and leaves of absence.
• 401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
• Employee Stock Purchase Plan and flexible spending accounts.
• Preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Fertility and family-building benefits and adoption assistance.
• Life insurance and supplemental health protection plans.
• Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.
• Continuing education and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level