Finance & Operations Solution Lead

Hitachi Solutions

1d•Remote

About The Position

Hitachi Solutions Europe is seeking an experienced Finance & Operations Solution Lead for its Lifetime Services team. The role supports clients using Microsoft Dynamics 365 Finance & Operations in live, business-critical environments. It combines hands-on functional consulting with day-to-day coordination and functional leadership of a small consultant team, without formal line-management responsibility. The focus is post-go-live support, service improvement and long-term client success, rather than greenfield implementation or day-to-day project delivery. The successful candidate will work with Service Delivery Managers and colleagues across Lifetime Services, handling client cases and enhancements while helping manage priorities, quality and team workflow. This is a home-based role, with occasional travel to Hitachi Solutions or client offices. Applicants must have the right to work in the UK and hold active Security Clearance or be eligible to obtain it. Visa sponsorship is not available.

Requirements

Strong hands-on functional consulting experience in Microsoft Dynamics 365 Finance & Operations, with confidence guiding clients and consultants through complex issues.
At least five years of full-cycle Microsoft Dynamics 365 Finance & Operations implementation experience, including solution decisions, testing, go-live and transition into live support.
Good knowledge of end-to-end Finance & Operations business processes, with functional expertise in relevant areas such as Finance, Supply Chain Management, Manufacturing, Project Management and Accounting, Asset Management or Human Resources.
Experience supporting Microsoft Dynamics 365 Finance & Operations in live, business-critical environments and resolving complex functional issues.
Experience coordinating functional consultants, including allocating work, providing guidance and reviewing deliverables.
Experience producing or reviewing solution designs, functional specifications, estimates and test plans.
Strong organisation and prioritisation skills, including balancing competing client needs across multiple accounts.
Excellent communication and stakeholder-management skills, with a client-focused, accountable and commercially aware approach.
Must hold active Security Clearance or be eligible to obtain Security Clearance.
Must have the right to work in the UK; visa sponsorship is not available.

Nice To Haves

Relevant Microsoft Dynamics 365 Finance & Operations certifications.
Experience contributing to client roadmaps, Work Orders, bids or pre-sales activity.
Experience supporting public-sector clients.
Experience working with Microsoft product releases, One Version updates and deprecations.

Responsibilities

Coordinate the day-to-day workload of a small team of Finance & Operations functional consultants, ensuring tickets and tasks are prioritised, allocated and progressed.
Own complex support cases, service requests, enhancements and advisory work across multiple client accounts.
Investigate complex functional issues, identify root causes and involve relevant technical or functional specialists when needed.
Monitor client backlogs and outstanding cases, working with consultants and Service Delivery Managers on priorities, risks, capacity and ageing items.
Build trusted client relationships and provide clear updates on progress, risks, decisions and next steps.
Lead or support solution reviews, workshops and roadmap discussions, helping clients respond to Microsoft releases, product changes and improvement opportunities.
Design and review complex Finance & Operations solutions and supporting documentation, including functional specifications, impact assessments, estimates and test plans.
Guide functional consultants by unblocking issues, reviewing work and sharing functional expertise and recommended practice.
Contribute to resource planning, utilisation and forecasting.
Provide Finance & Operations expertise for Work Orders, bids and pre-sales activity where required.

Benefits

Competitive compensation package and salary.
Bonuses, including an annual bonus.
Pension.
Private medical insurance.
Life assurance.
Income protection.
Annual leave, with the option to buy and sell leave.
Paid volunteering days.
Opportunity to work from abroad for up to 10 working days each year, subject to approval.
Comprehensive career development programme, including mentoring and training plans.
Dedicated Career Development Mentor.
Eligible business travel expenses covered in line with company policy.