Finance Manager

ca71f8dc-fdc7-4011-88c7-fd937a5fe3f7•Gadsden, AL

About The Position

The Finance Manager leads the Finance department, growing gross profits in line with leadership expectations while maintaining customer satisfaction and a productive team culture. Reporting to the Sales Manager, the role manages department performance, finance and insurance sales, compliance, deal processing, team development, and customer service. The Finance Manager is also expected to functionally back up the Sales Manager when needed. The position oversees finance and insurance sales processes and performance goals, including backend profit, product penetration, and chargeback standards. It ensures deals and required documentation are processed accurately and promptly, comply with applicable laws and company policies, and are submitted and funded on schedule. The manager develops and trains employees, promotes the company mission and values, collaborates across departments, maintains accurate records, and supports store operations. The role requires regular attendance during normal store hours, including weekends, and may involve workdays of nine or more hours and longer or later hours as needed. It involves frequent interaction with customers and employees, computer and phone use, and occasional lifting and pushing. The work environment includes frequent interaction with others, occasional exposure to temperature and humidity changes, mechanical parts and hazardous chemicals, and noise levels ranging from low to high.

Requirements

Two to ten years of related experience and/or training.
Ability to prepare, analyze, and interpret complex documents and respond effectively to sensitive inquiries or complaints.
Ability to use computer software programs to complete daily tasks.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to make judgments in emergencies and make decisions based on facts and judgment.
Ability to attend work during normal scheduled store hours, including weekends, and work nine or more hours per day.
Ability to work in a high-stress environment and under tight deadlines, including longer or later hours as needed.
Ability to continually engage and interact with clients and employees throughout the workday using communication methods including phone and computer.
Occasional ability to lift up to 35 pounds and push more than 100 pounds.

Responsibilities

Grow the Finance department’s gross profits while maintaining customer satisfaction and a strong team culture.
Manage, develop, and sustain team performance and morale in partnership with the Sales Manager, using the company mission and core values.
Achieve agreed-upon finance and insurance sales, penetration, and profitability goals.
Manage finance business policies and procedures to meet company and legal standards.
Develop employees through hiring, training, coaching, retention, specialty training, and performance accountability.
Promote the company mission, core values, ethical conduct, professional development, and effective collaboration across departments.
Maintain product, market, and industry knowledge and complete OEM training and required company reading within established timelines.
Use the finance and insurance sales process and menu selling process to sell suitable products to customers and meet department objectives.
Work with employees, departments, and locations to provide a seamless customer experience and promote teamwork and profitability.
Meet backend profit, product penetration, and chargeback standards, including a minimum of $1,000 per unit in backend profit after chargebacks and alignment with the company’s 7% chargeback standard.
Train sales team members to identify customers who may convert from cash and to maximize cash sales; ensure outside-finance customers are turned over for finance product opportunities before cashier’s checks are issued.
Ensure accurate and timely processing of deal documents and EVO input in accordance with legal, regulatory, lender, and company requirements.
Manage deal compliance, including red flag, OFAC, privacy, payment handling, dealer agreement, lender agreement, and other applicable requirements.
Follow up daily on deals awaiting stipulations or approvals; submit deals for funding within 24 hours, excluding days off; and ensure required documentation is complete to prevent funding delays.
Ensure bank-funded deals are funded within five days and email the General Manager and Accounting daily with status updates.
Return client calls and emails within the same business day; review F&I chargeback accounts receivable weekly and maintain the sales log daily.
Use company digital systems and tools, including Trello, CRMs, Simple Dealer, OEM websites, and EVO, accurately and according to company policies.
Structure and submit sales deals, categorize finance products correctly in EVO, and collect credit card fees as required.
Maintain regular, scheduled, predictable attendance during store hours to process deals, assist the Sales Manager, and manage and train the team.
Maintain exceptional cleanliness of the store and property, including trash, floors, parking areas, bathrooms, doors, windows, and window sills.
Work under deadlines and in a high-stress environment, with longer or later hours as needed.
Perform occasional lifting of up to 35 pounds and pushing of more than 100 pounds.