Finance Counter Supervisor

City of Chula Vista•Chula Vista, CA

3d•Onsite

About The Position

To plan, organize, direct and supervise the Collections Section within the Finance Department; and to perform a variety of complex technical tasks relative to assigned area of responsibility. This position is currently budgeted as Collections Supervisor; however, the title is pending reclassification to Finance Counter Supervisor, subject to City Council approval. The supervisor level recognizes positions that perform full, first-line supervisory responsibilities including planning, assigning and evaluating the work of subordinates and are responsible for work units within a section or department.

Requirements

Four years of experience in the collection of accounts, including the collection of delinquent accounts.
One year of lead or supervisory experience.
Training equivalent to a Bachelor’s degree from an accredited college or university with major course work in accounting, business administration, or closely related field.
Knowledge of California Civil Code, Government Code and Vehicle Code, Uniform Consumer Credit Code, Fair Debt Collection Practices Act, Generally Accepted Accounting Principles (GAAP) and other pertinent local, State and Federal laws, ordinances and rules.
Knowledge of principles and practices of collection work.
Knowledge of Small Claims Court procedures and proceedings.
Knowledge of standard accounting practices.
Knowledge of modern office practices and procedures.
Knowledge of computer equipment and software applications related to assignment.
Knowledge of principles of supervision, training and performance evaluations.
Knowledge of principles and practices of safety management.
Knowledge of English usage, spelling, grammar and punctuation.
Ability to organize, implement and direct the operations and activities of a comprehensive collections program.
Ability to continuously know and understand all aspects of the job.
Ability to intermittently analyze work papers, reports and special projects.
Ability to identify and interpret technical and numerical information.
Ability to observe and problem solve operational and technical policy and procedures.
Ability to supervise, train and evaluate assigned staff.
Ability to interpret the legal requirements involved in collection work.
Ability to interpret and explain pertinent City and department policies, procedures and municipal codes.
Ability to effectively handle conflict situations with customers and maintain good public relations while protecting City interests.
Ability to perform research, mathematical computations and maintain moderately complex financial records.
Ability to develop and recommend policies and procedures related to assigned operations.
Ability to establish and maintain effective working relationships with those contacted in the course of work.
Ability to communicate clearly and concisely, both orally and in writing.

Responsibilities

Plan, prioritize, assign, supervise and review the work of staff involved in processing payments and answering inquiries regarding numerous City services and associated fees and taxes including, but not limited to, parking citations, sewer bills, business license receipts, Development Services permit fees, RV permits, general accounts receivable, delinquent trash payments, and collection accounts.
Recommend and assist in the implementation of staff goals and objectives.
Establish schedules and methods for the Collections section.
Implement policies and procedures related to area of assignment.
Evaluate operations and activities of assigned responsibilities; recommend improvements and modifications to ensure accountability and maximization of revenue.
Prepare various reports on operations and activities.
Research and implement best practices to improve the City’s comprehensive collections program.
Participate in the selection of staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline procedures.
Research, develop and administer programs and projects to enhance City revenue collection.
Work in close coordination with sections within the Finance Department such as Sewer, Trash, Business Licensing, TOT to assist with Collections.
Assist the Revenue Manager in coordinating and communicating with city-wide departments such as the City Attorney’s Office, Police Department, Development Services, Engineering, Recreation, Library and other outside agencies to establish and implement investigative methods and legal procedures for the collection of delinquent accounts and non-sufficient fund (NSF) checks.
Represent the City in Small Claims Court in pursuit of delinquent debtors and NSF check repayments.
Plan, coordinate and monitor the Property Lien cycle, placement of debt on the County Tax Roll, referral of accounts to third-party collections, in-house collections activity and any other delinquent account processes, as assigned.
Perform complex administrative and analytical work in the area of Collections for City-wide receivables.
Provide assistance to Senior Management.
Develop manuals, desk notes, SOPs and procedural handbooks as needed.
Assist with the implementation and integration of case management systems, accounting software and enterprise resource planning systems.
Answer questions and provide information to the public.
Investigate complaints and recommend corrective action as necessary to resolve complaints, escalated issues and special cases.
Coordinate with various City departments and outside agencies to identify and resolve inter-departmental financial issues relating to collections.
Analyze internal controls; design and implement cash management procedures.
Collect and prepare statistical data on operations and activities for various reports.
Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer services.
Perform other related duties as assigned.