Finance Assistant- Utility Billing

Gurnee, Village of•Gurnee, IL

About The Position

The Village of Gurnee is seeking a detail-oriented, customer-service-focused Finance Assistant to support water and sewer billing operations. The role serves as a key point of contact for residents and businesses, processes payments and account activity, and works closely with Public Works to resolve service and billing issues. The position also supports accounts receivable, cash receipting, reporting, and other daily Finance Department operations as needed. The anticipated hiring range is $32.80 to $41.24 per hour, depending on qualifications. This is a full-time position with work hours Monday through Friday, 7:30 a.m. to 4:00 p.m. The Village encourages qualified candidates who share its commitment to diversity and non-discrimination to apply and is an Equal Opportunity Employer.

Requirements

High school diploma or GED.
At least two years of customer service, billing, accounts receivable, cash handling, or related administrative experience; an equivalent combination of education and experience will be considered.
Strong customer-service, communication, organization, and problem-solving skills.
Ability to handle sensitive account information professionally and confidentially.
Ability to accurately perform detailed financial and data-entry work.
Proficiency with Microsoft Office and ability to learn financial and utility billing software.

Nice To Haves

Associate's degree in accounting, finance, business administration, or a related field.
Experience with utility billing, municipal finance, or government operations.

Responsibilities

Perform water and sewer billing functions, including establishing accounts, maintaining records, preparing bills, posting payments, and processing authorized adjustments.
Balance and prepare daily monetary transactions for bank deposit; batch and reconcile front-counter, lockbox, online, and credit-card payments.
Respond courteously and promptly to customer questions and complaints about accounts, billing, payments, and service-related concerns.
Coordinate with Public Works regarding account issues, service requests, meter concerns, shutoffs, and other matters requiring departmental coordination.
Coordinate with external vendors and related parties, including the water/sewer invoice vendor, lockbox and credit-card processing vendors, and collection agency.
Monitor delinquent accounts and maintain records related to collections, payment arrangements, lien activity, and other account follow-up as assigned.
Maintain accurate billing, payment, and customer account records in accordance with Village policies and retention requirements.
Provide front-counter assistance, answer and transfer incoming calls, and assist residents and visitors with in-person inquiries.
Assist with accounts receivable processing, cash receipting, reporting, and other daily Finance Department operations as needed.
Support cross-department communication and contribute to process improvements that enhance customer service and billing accuracy.
Perform related duties and special projects as assigned.