Finance and Insurance Manager

Lithia & Driveway • Memphis, TN

1d

About The Position

The Finance and Insurance Manager welcomes customers, presents vehicle protection packages and their benefits, and arranges customer financing by building relationships with lenders and seeking available financing options. The role submits deals electronically, enters transactions into ADP and bank approval systems, and processes accurate transaction paperwork in accordance with office, state DMV, and lender requirements. The manager tracks receivables and follows up on outstanding items needed to collect funds and meet bank contract-funding stipulations. The position also participates in store meetings, works with sales staff and managers to ensure accurate transactions and customer satisfaction, follows up with customers about actions related to purchased products, and supports customer engagement in the sales department during busy periods. Appropriate licensing must be obtained within 90 days of hire.

Requirements

• High school graduate or equivalent.
• Must be at least 18 years old.
• Strong attention to detail.
• Sense of urgency.
• Excellent communication skills.
• Ability to type efficiently and enter accurate information into a tracking system.
• Ability to perform basic mathematical calculations.
• Basic computer skills.
• Acceptable driving record.
• Valid driver's license in the state of residence.

Responsibilities

• Greet customers in a friendly and professional manner.
• Present vehicle protection packages and explain their benefits to customers.
• Arrange financing by building professional relationships with lenders and working with them to obtain financing for customers.
• Submit deals electronically to banks using the appropriate dealer system.
• Enter transactions accurately into ADP and bank approval systems.
• Process transaction paperwork accurately and meet office, state-specific DMV, and lender requirements.
• Track deal receivables and follow up on outstanding items to ensure collection of funds and completion of bank stipulations for contract funding.
• Participate in Sales Receivables, Save-a-Deal, and Store Manager meetings.
• Work with the sales team and sales managers to ensure transactions are completed accurately and to customers' satisfaction.
• Follow up with customers as a courtesy reminder about actions required for purchased products, such as applying protective coating.
• Assist the sales team with customer engagement during peak traffic times.
• Obtain all appropriate licensing within 90 days of hire.

Benefits

• Competitive pay
• Medical, dental, and vision plans
• Paid holidays and PTO
• Short- and long-term disability
• Paid life insurance
• 401(k) retirement plan
• Employee stock purchase plan
• Lithia Learning Center
• Vehicle purchase discounts
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED