Finance and Business Operations Manager

The Wonderful Company•The Bronx, NY

22h•Onsite

About The Position

Wonderful Sales is seeking a hands-on, collaborative Finance and Business Operations Manager to oversee the day-to-day finance, customer service, administrative, and business systems functions supporting its New York Direct Store Delivery (DSD) operation in the Bronx. The operation includes approximately 30 employees, 12 delivery vehicles, and a 14,000-square-foot warehouse serving more than 900 retail customers throughout the Greater New York Metro area. The role reports to the Sr. Director of Finance & Operations and manages the Accounting and Customer Service functions while partnering with Operations, Sales, Finance, corporate support teams, and Corporate IT. The manager oversees financial and accounting activities, month-end close, financial reporting and analysis, budgeting and forecasts, operational KPIs, route settlements, cash collection, accounts receivable, and commission calculations. The role also leads administrative and customer service functions, maintains business and master data, coordinates customer and product changes, and identifies ways to improve processes, controls, and service levels. As the local business systems power user, this manager supports the effective use of ERP, WMS, SharePoint, Power BI dashboards, routing and GPS tracking software, and other office technology, working with Corporate IT on support needs. The position leads a team across accounting, customer service, and operations support; helps uphold personal, driving, and food safety standards; provides coverage for direct reports when needed; and may travel to Los Angeles headquarters for meetings or training. The role is on-site at the Bronx location five days per week.

Requirements

Minimum 5 years of work experience in finance, accounting, business administration, or a related field.
Proven success leading initiatives from beginning to completion and collaborating across a diverse group of individuals.
Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
Advanced user of MS Office, particularly Excel, Power BI, and Power Automate.
Tech-savvy and comfortable learning, navigating, and supporting ERP and other business systems.
Creative problem-solving and strategic planning skills.
Ability to communicate tactfully and effectively, internally and externally.
Ability to understand business metrics and identify opportunities through volume and compliance reports.
Enthusiastic, positive, self-motivated, resourceful team player.
Must be able to work on-site at the Bronx location five days per week.

Nice To Haves

MBA or CPA preferred.
Experience in DSD, distribution, food and beverage, CPG, or another operational environment is a plus but not required.
Ideal candidate will reside in the New York, NY metro area.
Prior IT or programming experience is not required.

Responsibilities

Oversee day-to-day financial and accounting activities for the Bronx DSD operation and provide hands-on support and backup as needed.
Manage month-end close, including review of journal entries, account reconciliations, inventory reconciliation, and financial results.
Review P&L performance, investigate variances, and provide management with insights into business performance and opportunities.
Maintain accurate ERP financial information, including revenues, expenses, purchasing, inventory, and customer-related data.
Partner with Finance leadership on annual budgets, forecasts, and periodic outlooks.
Develop financial analyses and models to support operational decisions, customer opportunities, promotions, new products, and other initiatives.
Establish, maintain, and report key financial and operational KPIs.
Oversee route settlements, cash collection, accounts receivable, and related financial controls.
Oversee preparation and accuracy of sales and/or driver commission calculations.
Prepare ad hoc financial and operational analyses.
Lead administrative functions supporting the daily DSD operation.
Oversee customer service, ensuring orders, customer questions, credits, pricing issues, and service concerns are handled accurately and promptly.
Ensure customer, product, pricing, and other master data are accurately maintained in business systems.
Coordinate with Sales, Operations, and Finance to support new customers, new product SKUs, and changes to existing business.
Identify opportunities to simplify processes, strengthen controls, and improve service levels.
Coordinate between the Bronx DSD operation and corporate support teams.
Serve as local business systems power user, supporting ERP, WMS, SharePoint, Power BI dashboards, routing and GPS tracking software, and other office technology.
Partner with Corporate IT on technical issues and system support needs, and identify opportunities to improve use of technology and business systems.
Manage a team across accounting, customer service, and operations support.
Foster a culture of maintaining personal, driving, and food safety standards in accordance with company policies and procedures.
Backfill for direct reports during vacation, sick, or personal time off.
Perform other assigned duties and travel as needed to Los Angeles headquarters for meetings or training.

Benefits

Medical coverage, vision and dental plans, and 401(k) with match eligibility.
24/7 online physician consultations and virtual mental health resources.
Life coaching, employee community groups, cash rewards for healthy habits, fitness reimbursements, and on-demand fitness videos.
Career advancement opportunities and internal mobility across brands and business units.
Learning and development resources, including manager and leadership training, webinars, and eLearning courses.
Company-wide mentorship program.
Continuous improvement training.
Wonderful Giving company-provided funds to allocate to up to three charities of choice.
Opportunity to participate in Wonderful Neighbor group service projects.
May include a discretionary bonus.