File Clerk

Midland Credit Management, an Encore Capital Group Company•Troy, MI

2d•Onsite

About The Position

The File Clerk is responsible for supporting the Legal and Operations teams during daily operations. This includes the opening, sorting, preparing, scanning, and mailing of all documents and payments with high accuracy. The File Clerk will also assist in indexing documents to consumer accounts using our internal systems of record. This role will also be responsible for scanning and sorting documents related to our automotive process, including titles, lien statements, and correspondence for auto accounts. The File Clerk will also perform lien releases as required by the Department of Motor Vehicles in which the lien is recorded.

Requirements

Current authorization to work in the United States on a full-time basis.
High School Diploma
English
1 - 2 years customer service or clerical experience.
Experience with MS Office.
Good communication skills.

Nice To Haves

Bachelor
2+ years work experience in related field.
Past experience with lien release process.
Proficiency with MS Office (particularly Excel).

Responsibilities

Open, sort, prepare, scan, and mail documents daily.
Index documents to consumer accounts in our internal systems of record.
Process documents in all aspects of the Document Services Operations processes with a high degree of accuracy.
Scan, index, and file documents as part of our automotive process.
Perform lien releases in accordance with state law and company policy.