Field Trainer

SIEGEL GROUP NEVADA INC•Paradise, NV

1d•Onsite

About The Position

The Field Trainer is Pinkbox's training leader in its shops. This person ensures training is delivered consistently to Pinkbox standards, develops future managers through the Manager in Training (MIT) program, and coaches district and general managers in developing their teams. The Field Trainer also leads on-site training for each new store opening so that each shop is ready to deliver the Pinkbox experience from day one. The role visits shops on a regular rotation, audits training records and compliance, delivers hands-on training, and supports leadership development across locations. For new openings, the Field Trainer plans and leads training, prepares the opening team, checks readiness, and supports the shop through its opening period.

Requirements

At least 3 years of restaurant, quick-service restaurant, bakery, or retail management experience.
Hands-on experience training and developing team members and managers.
Strong working knowledge of store operations, food safety, and guest service standards.
Excellent coaching, presentation, and communication skills; comfortable training groups and individuals.
Organized and self-directed, with the ability to manage a schedule across many locations.
Comfort using an LMS, Google Workspace or Microsoft 365, and mobile devices.
ServSafe Manager certification, or ability to obtain it within 60 days.
Valid driver's license, reliable transportation, and auto insurance.

Nice To Haves

General manager- or assistant manager-level experience.
New store opening or certified trainer experience in a multi-unit brand.
Bakery or doughnut production experience.
Bilingual English and Spanish.

Responsibilities

Visit shops regularly to observe, coach, and verify that training is delivered to Pinkbox standards.
Audit training records, certifications, and platform completions; follow up with general managers about gaps and deadlines.
Conduct training compliance and brand standards checks, document findings, and agree on action plans with store leaders.
Deliver hands-on training for new hires, procedures, products, and equipment as needed.
Train and certify in-store trainers so shops can train their teams consistently.
Create individual MIT development plans with clear milestones and timelines.
Schedule and coordinate MIT rotations across training stores.
Hold regular check-ins with MITs and their training general managers, complete progress evaluations, and provide sign-offs.
Recommend MITs for promotion or extended training based on results.
Support development plans for shift leads, assistant managers, and other high-potential team members.
Partner with district and general managers to identify skill gaps and create targeted training plans.
Coach general managers on training, feedback, and developing their teams.
Support shops with performance issues through focused retraining and follow-up visits.
Share field observations with the Training & Operations Services Manager to improve training materials and standard operating procedures.
Lead on-site training and serve as the main point person for new restaurant openings.
Build opening training schedules with the Training & Operations Services Manager and opening general manager.
Recruit, prepare, and lead opening training teams drawn from existing shops.
Deliver classroom and hands-on training for new team members before and during openings.
Run practice service, mock shifts, and readiness checks before opening day, and sign off on team readiness.
Remain on site through the opening period and hand off to the general manager and district manager with a follow-up plan.
Support store-level rollouts of new products, procedures, and initiatives, including training and launch-day support.
Model Pinkbox culture, guest service, and food safety standards on every visit.