Protech ADM Field Trainer

Caliber Collision

3d•Onsite

About The Position

Protech Automotive Solutions is seeking talented, dedicated, and quality-focused individuals to join their team and provide top-tier service to customers. This role involves delivering learning through various methods, including live/virtual curriculum and hands-on field training. The Field Trainer will also be responsible for vetting potential ADM Mentors, supporting apprentices and mentors through a structured program, and assisting with curriculum development and delivery for specific programs. A key aspect of the role is mentoring technicians and mentors to ensure adherence to Protech Standards, developing and enforcing quality control processes, and assessing training needs to create relevant materials. The position requires building partnerships, acting as a liaison with field leadership, and aligning with the company's vision and objectives. This includes measuring field performance, researching new capabilities, and evaluating training sessions. The Field Trainer will also identify opportunities for process improvements and execute special projects as needed.

Requirements

High school diploma or tech school graduate
4 years mechanical experience in the field of automotive diagnostic and mechanical preferred
Strong knowledge of vehicle electronics, OE software and scan tools
Working knowledge of CCC One, Estimating Systems and Microsoft Excel
Ability to read and understand instructions, workflows, written estimates and work orders
Strong communication (written and verbal) and interpersonal skills
Strong project management, organization, and multi-tasking skills with the ability to adapt easily to changing, fast-paced environments
Professional demeanor with a positive attitude, geared toward customer service
Must have a valid driver’s license and ability to pass MVR check
Must be eligible to work in the U.S. with no restrictions.

Nice To Haves

Training or teaching experience preferred
ASE, I-CAR and/or other industry certifications preferred and must be maintained

Responsibilities

Deliver learning to teammates through live/virtual curriculum and field-based hands-on training
Vet potential ADM Mentors for program approval through RO audits, GM interviews, and field audits to ensure proper admittance into the TAP Mentor Program
Support Apprentices and Mentors through the 12-18 months of TAP Program through field visits/audits, RO audits, and program progress check-ins leading to successful graduation
Support Changing Lanes ADM Programs and curriculum; act as Instructor back-up as required at shop classroom location
Recommend and coordinate necessary training for areas of need based on quality reviews and industry trends & best practices
Mentor Mobile Diagnostic & Mechanical Technicians and TAP Mentors to ensure the Protech Standards of quality and compliance are attained and sustained
Assist in development and enforcement of quality control processes developed in coordination with R&D and Protech Ops teams
Assess teammate training needs and develop materials and course recommendations that will help teammates understand subject matter to bring the most value to their role
Follow up with teammates regarding training in-person or through conference calls
Build and maintain partnerships and act as liaison with Protech field leadership and other support departments
Provide field leadership and mentorship to Technicians, Mentors and Apprentices where required
Alignment of top-down vision, goals and objectives from business strategy flowing through to successful completion of company objectives.
Measure ongoing field performance assessment, research and development of new required field capabilities, and systematically apply knowledge for learner success.
Assist evaluation of training sessions created by the training team
Identify opportunities and make training/operational recommendations to improve overall field processes and procedures
Oversee and execute special projects as needed
All other duties as assigned