Training - Field Trainer

TCC • Scranton, PA

21h • Hybrid

About The Position

Support strategic programs companywide that drive critical performance metrics and routinely pivots to meet the needs of the business.

Requirements

• High school diploma or general education degree (GED).
• Must be proficient with Microsoft office including Microsoft teams and Excel.
• Reads and interprets documents such as operating instructions and procedure manuals.
• Routinely writes detailed reports and correspondence and responds to questions and/or complaints.
• Routinely speaks effectively before groups of customers, clients, and managers and/or employees of organization.
• Routinely solves practical problems and deals with a variety of concrete variables in situations where standardization exists.
• Able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Makes limited decisions and determines best methods to solve problems by referring to established precedents and policies.
• Able to sit up to 35% of the time.
• Able to stand and/or walk over 70% of the time.
• Routinely presents in front of small to large groups.

Nice To Haves

• A Bachelor's degree (B.A. / B.S.) in Adult Education, Training or related field is preferred.
• Wireless field experience is preferred.

Responsibilities

• Conducts employee training classes either in a store, classroom, or virtual platform in the areas of product knowledge, sales skills, leadership principles and best practices.
• Conducts store visits to support the district leadership team. Communicates all feedback to aid in the development of the curriculum. Provides coaching as needed.
• Build and maintain relationships with business partners at all levels of the organization.
• Ensures understanding of company’s policies, procedures, and practices.
• Works in partnership with field teams to plan and deliver training solutions and resources for continuous employee development.
• Facilitates training exercises and activities to illustrate the content.
• Communicates with the Content Development Team to enhance and/or update curriculum.
• Provides customized learning solutions in partnership with regional leadership.
• Provide learning attendance/completion reporting.
• Partner with field leadership to interpret sales results and create a training plan to link behaviors to numbers.
• Provides direct support to new hires during their first 90 days to ensure they meet company KPI targets.
• Manage expenses to adhere to set budget requirements.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED