Bilingual Field Technology Specialist (Contract)

The Old Dominion Group • Midlothian, VA

11d • Hybrid

About The Position

Old Dominion Group is seeking a bilingual Field Technology Specialist to act as a bridge between field employees and payroll systems. This role involves providing hands-on technical support, training, and adoption guidance for field-facing systems in both English and Spanish. Approximately half of the time will be spent in the field providing direct support and training, with the other half dedicated to troubleshooting level one technical issues, gathering feedback, and collaborating on process improvements and system enhancements.

Requirements

• Fluent in both English and Spanish (written and verbal).
• Understanding of field operations, construction, or similar hands-on, multi-site environments.
• Ability to troubleshoot and resolve common level one technical support issues independently (device configuration, login, Microsoft 365, mobile devices, application navigation).
• Familiarity with Microsoft 365 administration and troubleshooting.
• Familiarity with mobile device management (MDM) for iOS and Android.
• Familiarity with service desk ticketing and escalation workflows.
• Strong appreciation of how enterprise systems (ERPs, Time Keeping) improve field operations, with a user-first mindset.
• Ability to gather, synthesize, and communicate user feedback clearly and constructively.
• 2–4 years of relevant field or technical support experience.
• Comfortable with significant travel (approximately 50%) across field locations.

Nice To Haves

• Based in the Richmond, Virginia area (preferred home base; not required).
• Experience with system adoption, implementation, or end-user training in a field-based environment.
• Familiarity with help desk or IT support processes and escalation workflows.
• Relevant certifications such as CompTIA A+, Microsoft 365 Fundamentals (MS-900), or equivalent.
• Experience developing or contributing to training documentation or user guides.

Responsibilities

• Provide hands-on, level-one technical support to field teams for issues such as login, Microsoft 365 accounts, email, device configuration (iOS and Android), and navigation of field-facing systems.
• Log, prioritize, and resolve Tier 1 and Tier 2 issues through the service desk ticketing system, escalating complex problems to Tier 3.
• Deliver hands-on training and adoption support for field-facing technology, focusing on making technology use streamlined and intuitive.
• Gather user feedback on system usability, pain points, and opportunities for improvement through daily interactions.
• Collaborate with the Digital Enablement team to translate feedback into actionable feature requests and process improvement recommendations.
• Provide feedback and insights to improve existing training documentation and materials, and contribute to developing training content.
• Travel to field locations approximately 50% of the time to deliver in-person support and training, working across various job site environments.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed