Field Technician, Hvy

Altorfer • East Peoria, IL

27d • Onsite

About The Position

The Field Technician performs service and repairs on construction equipment at customer jobsites for Altorfer customers. The role troubleshoots and repairs engine, hydraulic, electrical, transmission, and other systems; operates equipment safely to identify diagnostic errors and technical problems; and determines appropriate solutions. The technician provides excellent customer service, builds and maintains service-oriented relationships with customers and supervisors, orders parts using parts books or online resources, and completes service reports and computer data entry. The position works primarily in a field and shop environment, with occasional travel and flexibility to work varying schedules as needed.

Requirements

• Successful completion of a formal technical training program.
• A minimum of four years of experience in a service setting.
• Engine, electrical, hydraulic, transmission, and diagnostic troubleshooting and repair skills.
• Computer literacy, including familiarity with Microsoft programs, Excel, Outlook, and CAT programs.
• Self-starter with good time management.
• Excellent planning and organizational skills.
• Team-oriented and willing to adapt to change.
• CDL with air brake required.
• Valid driver's license and clean driving record: no more than two minor violations in the past three years and no major violations in the past five years. A Motor Vehicle Report will be performed on the final candidate.
• Ability to work overtime and some weekends when needed.
• Excellent written, email, and verbal communication skills.
• Ability to lift up to 75 pounds.
• Must provide own tools.
• High school diploma or equivalent.

Responsibilities

• Perform service and repairs on construction equipment in the field for customers.
• Troubleshoot and repair engine, hydraulic, electrical, transmission, and other systems.
• Operate equipment safely to identify diagnostic errors and technical problems and determine appropriate solutions.
• Provide excellent customer service and maintain service-oriented relationships with customers and supervisors.
• Order parts using equipment parts books or online resources.
• Complete service reports and enter appropriate data into computer systems.
• Perform other duties as assigned.

Benefits

• Health, dental, vision, disability, and life insurance.
• 401(k) and additional 401(k) contribution.
• Paid holidays.
• Paid parental leave and funeral leave.
• 40 hours of vacation after one year of full-time employment.
• 40 hours of sick leave after one year of full-time employment.
• Education assistance.
• Personal tool insurance and safety equipment reimbursement.
• Voluntary accident, critical illness, and hospital indemnity insurance.
• Legal assistance and identity and fraud protection.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED