Field Technician, Hvy

Altorfer CAT•Hannibal, MO

About The Position

The Field Technician performs service and repairs on construction equipment at customer jobsites for Altorfer. The role troubleshoots and repairs engine, hydraulic, electrical, transmission, and other systems; operates equipment safely to identify diagnostic errors and technical problems; and determines appropriate solutions. It also involves ordering parts using equipment parts books or online resources, completing service reports, and entering information into computer systems. The technician provides excellent customer service and establishes and maintains service-oriented relationships with customers and supervisors. Other duties may be assigned. The position works primarily in a field and shop environment, particularly at customer jobsites. The schedule is generally 8:00 a.m. to 4:30 p.m., Monday through Friday, with Saturdays, Sundays, callouts, overtime, and varying hours as needed. Occasional travel may be required. The role requires providing personal tools and wearing appropriate safety equipment for the situation. The work environment's noise level is usually moderate to high.

Requirements

Successfully complete a formal technical training program and have at least four years of experience in a service setting.
Have engine, electrical, hydraulic, transmission, and diagnostic troubleshooting and repair skills.
Have computer literacy and familiarity with Microsoft, Excel, Outlook, and CAT programs.
Be a self-starter with good time-management skills.
Have excellent planning and organizational skills.
Be team-oriented and willing to adapt to change.
Hold a CDL with air-brake qualification and have a clean driving record.
Be able to work overtime and some weekends when needed.
Have excellent written, email, and verbal communication skills.
Be able to lift up to 75 pounds and provide your own tools.
Have a high school diploma or equivalent.
Have a valid driver's license and a clean driving record: no more than two minor violations in the past three years and no major violations in the past five years. A motor vehicle report will be performed on the final candidate.
Be able to walk, bend, and lift up to 75 pounds on a continuous basis.
Be able to wear appropriate safety equipment, such as safety glasses or side shields and hearing protection.

Responsibilities

Perform service and repairs on construction equipment in the field for Altorfer customers.
Troubleshoot and repair engine, hydraulic, electrical, transmission, and other systems.
Operate equipment safely to identify diagnostic errors and technical problems and determine appropriate solutions.
Provide excellent customer service and maintain service-oriented relationships with customers and supervisors.
Order parts using equipment parts books or online resources.
Complete service reports and enter appropriate data into computer systems.
Perform other duties as assigned.