Field Technician - Crookston, MN

Midco•Crookston, MN

4d•Onsite

About The Position

As a Field Technician at Midco, you will install, maintain, and troubleshoot services for residential and business customers to ensure optimal performance and customer satisfaction. The role includes technical assessments, service installations and disconnections, and repairing network issues. Field Technicians use current technology to provide a strong customer experience and help customers get the best value for their needs. The position involves frequent in-person visits to customers’ homes and businesses, working outdoors and in varied locations, and operating a company vehicle and field equipment. On-call duties may be required. Work may exceed 40 hours per week and take place outside normal business hours, including holidays, evenings, and weekends, according to business needs. Short-notice travel and extended, flexible hours may also be required.

Requirements

High school diploma or equivalent (GED).
Valid driver’s license and clean driving record; a DUI conviction within the past five years disqualifies applicants from this position.
Complete Midco First Time Right (FTR) certification within 90 days of hire and consistently apply its principles.
Ability to understand, follow, and carry out routine and non-routine verbal and written instructions.
Ability to understand problems and collaborate with others to find alternative solutions.
Ability to adapt to changing circumstances and remain flexible in a dynamic work environment.
Attention to detail to ensure accuracy and quality.
Ability to safely use a ladder rated for a maximum load of 375 pounds, including the combined weight of the person, fall-protection equipment, and tools.
Ability to reach with hands and arms, stoop, kneel, or crouch; lift and carry up to 80 pounds; and separately handle a 75-pound ladder.
Ability to climb poles, ladders, bucket trucks, and other structures using proper fall protection and observing equipment capacity limits.
Ability to work at elevated heights and in confined spaces such as attics and crawlspaces.

Nice To Haves

Previous experience in a customer-facing environment.

Responsibilities

Conduct accurate technical evaluations of commercial properties for service feasibility and assess internal costs.
Install voice, video, and data services, and complete service changes and disconnections at customer homes and business locations.
Troubleshoot and repair services from the tap to Customer Premise Equipment (CPE), resolve signal leakage, and ensure optimal signal levels and television picture quality.
Coordinate proactively between Field Operations and Business Services to support customer satisfaction.
Promote Midco services and educate customers about their use, including additional services, online help, channel lineups, and equipment.
Provide technical support and guidance to internal stakeholders, particularly concerning network extensions and bury drop requirements.
Deliver high-quality customer service, address concerns promptly, and handle challenging situations under pressure.
Record required information on work orders, surveys, and referrals.
Mentor and train team members as needed, and cross-train on additional services.
Clear debris and materials after completing service requests.
Perform on-call duties as required.
Follow Midco safety rules and procedures, wear appropriate safety apparel, and operate equipment safely.
Drive and operate a company vehicle in accordance with Midco policies, traffic laws, and safety requirements; keep the vehicle clean and ensure scheduled maintenance and repairs.
Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers.
Protect customer privacy and follow Midco policies and procedures.
Maintain reliable and predictable attendance.
Perform other duties as assigned.