Field Technician

Western States Equipment•Meridian, ID

14d•$25 - $51

About The Position

The Field Technician diagnoses and repairs Caterpillar heavy equipment and attachments in the field, shop, or at customer locations. The role conducts machine performance and diagnostic tests, interprets results, determines repair scope, and completes repairs in line with time requirement guidelines. Technicians adapt their knowledge to new equipment models, address warranty and service-letter issues, and escalate unresolved technical problems for additional assistance. The position involves customer communication, parts evaluation and ordering, and completing service reports, time entries, and related paperwork electronically each day. Work may require overtime, overnight assignments, extended driving, and travel away from home. This is a safety-sensitive role that requires following applicable safety policies and customer requirements while maintaining professional conduct and customer-care standards.

Requirements

High school diploma or GED; proof required.
Five years of experience diagnosing and repairing heavy equipment.
Prior experience with troubleshooting methods and systems.
Knowledge of Caterpillar machine systems.
Excellent customer service skills.
Ability to self-schedule and work with minimal supervision.
Knowledge and use of Microsoft computer products or comparable systems.
Ability to establish and maintain effective working relationships with customers, vendors, employees, and the public.
Ability to work overtime with minimal notice.
Ability to drive for extended periods and travel away from home as required.
Consistent attendance.
Own the required tools.
Current CDL with air-brake experience, an acceptable driving record, and ability to meet DOT requirements.
Ability to speak, read, comprehend, and write in English.
Ability to meet the listed physical demands, including lifting, climbing, repetitive movement, manual handling, and exposure to extreme temperatures and environments.

Nice To Haves

Associate degree or technical training from an accredited vocational school.
Knowledge of scrapers, crawler tractors, loaders, excavators, and off-highway trucks.
Caterpillar experience.

Responsibilities

Conduct machine performance and diagnostic tests, interpret results, and determine the extent of machine repairs.
Troubleshoot and repair machine and attachment failures according to time requirement guidelines; escalate unresolved issues to Technical Communicators.
Apply knowledge of Caterpillar machine systems to troubleshoot and repair new equipment models.
Perform work in the field, shop, or at customer locations, including overtime and overnight assignments as needed.
Repair machines accurately and within time requirement guidelines.
Address warranty and service-letter issues efficiently.
Use web-based STW, SIS, and ET to resolve technical issues and perform tasks according to procedures.
Conduct business professionally, maintain composure and integrity in stressful situations, and maintain a professional image.
Follow customer requirements while on job sites and adhere to customer-care standards.
Order parts needed for repairs, evaluate parts for reusability, and identify causes of failure.
Complete service reports, time entries, and other paperwork and reporting on a laptop, submitting them daily by email.
Communicate machine issues, repair plans, and repair status to customers.
Follow applicable safety policies, procedures, and standards and advocate for workplace safety.
May complete training and support company strategic programs, projects, and initiatives.
Support and promote the organization's vision, mission, and values.
Perform other duties as assigned.