Field Technician

MedScope Installation • Staunton, VA

11d • Onsite

About The Position

MedScope, a healthcare industry leader since 1999, supports tens of thousands of Personal Emergency Response System (PERS) users nationwide, helping individuals—many of whom are Medicaid members—remain safe and independent in their homes.

This 1099 independent contractor role is intended for people seeking supplemental, low-complexity work. Installers set their availability and capacity in advance. Jobs are assigned, and installers coordinate appointments directly with members or caregivers and complete the work within required service-level timeframes.

The role involves traveling to clients’ homes to deliver, set up, and test personal emergency response equipment; educating clients and caregivers on device use, features, and maintenance; and troubleshooting technical issues during installation. Contractors document installations, service calls, and client interactions using company software, coordinate with member support and installer coordinators, collect required signatures through DocuSign, and follow applicable safety protocols, regulatory requirements, and company policies.

The position requires regular travel to member homes and may involve bending, kneeling, reaching, climbing stairs, and handling lightweight equipment, typically under 10–15 pounds. Work takes place in a variety of home environments.

Requirements

• Must have a vehicle and provide valid driver's license, vehicle registration, and auto insurance documentation.
• Must be willing to complete background checks and training.
• Excellent verbal and written communication skills.
• Working email address, smartphone with voicemail, and basic computer skills.
• High school diploma or equivalent.
• Ability to work independently.
• Commitment to meeting or exceeding service-level requirements.

Nice To Haves

• Field technician, cable, or alarm installation experience is a plus but not required.

Responsibilities

• Coordinate appointment scheduling directly with clients.
• Deliver, initially set up, and test personal emergency response equipment in clients’ homes.
• Educate clients and caregivers on device usage, features, and maintenance.
• Troubleshoot and resolve technical issues during installation.
• Maintain accurate records of installations, service calls, and client interactions using company software.
• Collaborate with member support and installer coordinators to provide support to members.
• Obtain appropriate signatures via DocuSign on required paperwork during installation appointments.
• Adhere to safety protocols, regulatory requirements, and company policies during installations.

Benefits

• Paid for every trip, including when installations cannot be completed.
• Most jobs take 15–20 minutes.
• Set availability and capacity, with work assigned accordingly.
• Opportunity to contribute to the safety and wellbeing of members in the community.

What This Job Offers

• Education Level: High school or GED