Field Technician

Cable ONE•Elk City, OK

About The Position

The Field Technician installs and maintains customer service drops and outlets at residential and business properties, helping Cable One and Sparklight customers stay connected. The role uses electronic test equipment and online diagnostic tools to troubleshoot service issues, diagnose and repair reception performance problems, and resolve issues from customer equipment through the output of the first distribution amplifier. Technicians ensure proper upstream and downstream signal levels at customer premises, suggest service upgrades, and educate customers about equipment. The position includes extensive one-on-one and group training, access to mentors, a company truck, tools, and uniforms. It requires customer interaction, field work, driving, and flexibility to work overtime and on-call as needed. The role also requires working in confined spaces, on ladders, and in all weather conditions, and lifting up to 80 pounds. Regular and predictable attendance is required.

Requirements

Valid driver’s license in the state of application and a good driving record.
Ability to work overtime and on-call as needed.
Problem-solving ability and the ability to listen to customers and present solutions positively.
Ability to work in small and confined areas, lift up to 80 pounds, work on a ladder, and work in all weather conditions.
At least 3 months of customer service or related experience and/or training; an equivalent combination of education and experience is acceptable.
High school diploma or GED.
Regular and predictable attendance.

Responsibilities

Install customer service drops or outlets in residential and business properties.
Use electronic test equipment and online diagnostic tools to troubleshoot service drops and outlets.
Diagnose and repair reception performance issues and resolve problems from customer equipment to the output of the first distribution amplifier.
Ensure proper upstream and downstream signal levels at each termination on customer premises.
Suggest upgrades to existing services and educate customers on new and existing equipment.
Take on other duties as needed to support the company's purpose, brand principles, and organizational values.

Benefits

Medical, dental, and vision plans beginning on the first day of employment.
Life insurance for the associate, spouse, and children.
Paid time off, including vacation, holidays, and personal/sick days; the description states 20 days of PTO per year.
401(k) with a 100% company match of up to 5% of eligible compensation.
Group legal plan with identity theft protection.
Tuition reimbursement, up to $5,250 in the first year, with reimbursement increasing with tenure.
Opportunity to earn credits toward an associate degree while working.
Free cable and internet services for associates who live in a serviceable area.
Annual community support for organizations across the United States.
Associate recognition and awards programs.
Advancement opportunities.
Collaborative work environment.