Field Technician

RECOVERY MONITORING SOLUTIONS LLC•Jackson, MS

About The Position

The Field Technician services and manages field installations for participants and serves as a liaison for field locations, including courts and agencies in the designated service area. The role provides local support and training to area courts and agencies. Duties include installing, maintaining, and deactivating technology devices used to monitor participants; troubleshooting equipment concerns; documenting information in the monitoring system; and handling participant fee accounts and payments.

Requirements

Must have a good motor vehicle report (MVR).
Must have an up-to-date driver's license.

Nice To Haves

One year of experience in criminal justice or customer service is preferred.

Responsibilities

Provide prompt and thorough customer service to participants, supervision officers, and senior court or county officials.
Install and deactivate technology devices on monitored participants in offices or jails.
Process incoming and outgoing calls with company personnel, referring agencies, and clients to troubleshoot equipment abnormalities.
Maintain devices, typically by replacing them or adjusting strap size and fit.
Schedule and conduct follow-up appointments with courts and agencies in the area.
Document pertinent information electronically in the monitoring system database.
Maintain the cleanliness of inactive equipment.
Review participant fee accounts and process payments.
Represent the company at local events or conferences when assigned.
Provide local support and training to area courts and agencies.
Serve as a liaison between field locations, courts, and agencies in the designated service area.