Field Technician

RJ Young•Gulfport, MS

11d•Onsite

About The Position

The Field Technician supports onsite delivery, installation, and maintenance of Audio Visual (AV), Physical Security, Network, and Fiber cabling systems under the guidance of the Field Engineer. This hands-on, customer-facing role focuses on installation tasks, quality workmanship, and ongoing skill development while representing Velocity1. Work is primarily local to the mid-state, with travel throughout the Southeast and occasional overnight stays. The technician may work alongside 1099 contractors and third-party installers, following Field Engineer direction and Velocity1 standards. The role includes driving to customer locations; staging and handling equipment; installing, terminating, labeling, and testing cabling and equipment; assisting with basic system configuration; and supporting end-user training. The technician is also responsible for maintaining professional job sites, tools, inventory, vehicles, and work areas, and for following safety procedures. The position requires frequent driving, working on ladders and lifts, and regularly lifting equipment over 50 pounds. Regular hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., with a one-hour lunch break. Occasional overtime, including evening and weekend hours, may be required to meet customer needs. Employees report to their local office; the role is not remote. A high school diploma or GED and a valid driver’s license are required. Candidates must be able to pass background checks and obtain security clearances as needed.

Requirements

High school diploma or GED.
Valid driver’s license.
Ability to pass background checks and obtain security clearances as needed.
Comfort working on ladders and lifts and regularly lifting equipment over 50 pounds.
Ability to travel up to 50%, including possible overnight stays.
Ability to work occasional overtime, including evening and weekend hours.
Strong customer service, clear communication, professionalism, and ability to work collaboratively.

Nice To Haves

Bachelor’s degree in technology engineering or a similar field.
CTS certification.

Responsibilities

Drive to customer locations and assist with delivery, staging, and handling of AV, security, networking, and fiber equipment.
Install structured cabling and equipment to specification, including pulling and terminating copper and fiber cabling, dressing racks, mounting devices and displays, and labeling equipment and pathways.
Assist with basic system configuration and programming under direction, including loading profiles, entering IP information, and applying templates.
Perform basic system testing and device validation, and document results, deficiencies, and issues clearly and accurately.
Support end-user training by demonstrating core system functions and assisting with quick-start guides and documentation.
Maintain clean, organized, and professional job sites, including packaging removal, waste disposal, final wipe-downs, and presentation standards.
Work collaboratively with Field Engineers, Velocity1 team members, and external contractors to support project execution.
Follow safety policies and procedures; safely operate lifts, ladders, and tools; and properly lift and secure heavy equipment.
Maintain tools, inventory, vehicles, and work areas, and promptly report shortages, damaged materials, and RMA needs.
Participate in daily standups, follow Field Engineer direction, and actively seek feedback and coaching.
Develop technical proficiency through on-the-job training, mentorship, vendor programs, and manufacturer certification opportunities.