Field Technician

Cable ONE•Perry, GA

18d•Onsite

About The Position

At Sparklight, a Cable One brand, Field Technicians help residential and commercial customers stay connected by installing services, completing repairs, and relocating existing equipment. The role uses electronic test equipment and online diagnostic tools to troubleshoot customer service drops and outlets, diagnose and repair reception issues, and resolve problems from customer equipment to the output of the first distribution amplifier. Technicians ensure proper upstream and downstream signal levels at each customer-premises termination, suggest service upgrades, and educate customers on equipment use. Other duties may be assigned to support the company’s purpose, brand principles, and values. The role requires working in small, confined areas, on ladders, and in all weather conditions, as well as lifting up to 100 pounds. Overtime and on-call work may be required. Regular and predictable attendance is expected.

Requirements

Valid driver’s license in the state of application and a good driving record.
Aptitude and ability to learn to use RF, digital, and Volt-Ohm meters and related equipment to interpret data, solve problems, and determine optimal signal routing.
Flexibility to work overtime and on-call as needed.
Ability to listen to customers and present solutions positively.
Ability to work in small and confined areas, lift up to 100 pounds, work on a ladder, and work in all weather conditions.
At least 3 months of customer service or related experience and/or training; an equivalent combination of education and experience is acceptable.
High school diploma or GED.
Regular and predictable attendance.

Responsibilities

Install customer service drops or outlets in residential and business properties.
Use electronic test equipment and online diagnostic tools to troubleshoot service drops and outlets.
Diagnose and repair reception performance issues and resolve problems from customer equipment to the output of the first distribution amplifier.
Ensure proper upstream and downstream signal levels at each termination on customer premises.
Suggest upgrades to existing services and educate customers on using new and existing equipment.
Perform other duties needed to support the company’s purpose, brand principles, and values.

Benefits

Medical, dental, and vision plans beginning when employment starts.
Life insurance for the associate, spouse, and children.
Paid time off, including vacation, holidays, and personal/sick days.
401(k) with a 100% company match after 1 year of service, up to 5% of eligible compensation.
Group legal plan with identity theft protection.
Tuition reimbursement of up to $5,250 in the first year.
Free Cable One services for associates living in a serviceable area.
Annual community support for organizations across the U.S.
Associate recognition and awards programs.
Advancement opportunities.
Collaborative work environment.