Field Technician
About The Position
Modern Machinery is hiring full-time, journey-level Heavy Equipment Field Service Technicians. Candidates should be self-directed and established in heavy equipment repair and maintenance, with three to five years of experience repairing heavy equipment from a field service truck. The hourly pay range is $30.00 to $50.00. This is a non-exempt position eligible for overtime pay. Technicians troubleshoot, diagnose, and repair equipment systems, including electrical, hydraulic, air conditioning, and power train systems, on Komatsu and other Modern Machinery affiliated product lines. Work takes place in the field, at customer sites, and in the shop. The role also involves communicating with customers, coordinating parts, maintaining the assigned field service truck, completing work orders and related paperwork, and assisting other technicians as needed.
Requirements
- Demonstrated troubleshooting and analytical problem-solving skills.
- Ability to stand for extended periods and to walk, climb ladders and stairs, reach, pull, lean, and twist.
- Valid Class A or B CDL and ability to maintain an insurable driving record.
- Ability to complete DOT E-Logs accurately and comply with DOT hours-of-service requirements.
- Ability to work independently and as part of a team.
- Reliability, honesty, and a strong work ethic.
- Strong organizational and time-management skills.
- Effective verbal and written communication with customers and coworkers.
- Ability to lift up to 75 lbs.
- Ownership of required tools.
- Ability to work overtime with minimal notice and travel away from home.
- Strong computer skills.
- High school diploma required.
- Three to five years of verifiable experience repairing heavy equipment in a field service truck.
Nice To Haves
- Associate or bachelor's degree in diesel technology or a related field, or an equivalent combination of education and experience.
- Prior dealership experience.
- Experience with Komatsu as the primary equipment line.
Responsibilities
- Demonstrate Modern Machinery's core values and promote the company's mission and vision.
- Follow company policies and regulations for safe work procedures and contribute to company safety goals.
- Independently troubleshoot and repair electrical, hydraulic, air conditioning, power train, and other systems on Komatsu and affiliated product lines.
- Operate equipment as needed to locate and diagnose failures.
- Use hand tools, power tools, and electronic diagnostic equipment.
- Read and interpret complex hydraulic and electrical schematics.
- Perform diagnostic testing and tune equipment.
- Determine the extent of repairs and required corrective actions.
- Follow company safety rules and policies, including customer site safety requirements.
- Assess parts to determine the cause of failure and whether they are reusable.
- Coordinate with parts department personnel to order parts needed for repairs.
- Perform assignments in the field, at customer sites, and in the shop.
- Handle customer inquiries promptly and professionally; explain machine problems and repair plans, provide status updates, and establish strong customer relationships.
- Work under pressure and within deadlines while maintaining a positive attitude.
- Maintain and clean the assigned field service truck.
- Complete and submit daily work order reports, time entries, and other paperwork on a company-provided laptop; provide additional documentation when appropriate.
- Assist other technicians with large repairs or projects.
- Attend and participate in appropriate training.
Benefits
- Medical, dental, vision, and prescription insurance
- Health savings account
- 401k/Roth retirement savings plan with company match
- Participation in annual profit-sharing plan
- Paid time off, including vacation, sick, holiday, bereavement, and parental leave
- Gym membership reimbursement program
- Family scholarship program
- Employee assistance program
- Virtual mental health and telemedicine benefit
- Company-paid life insurance and disability benefits
- Additional supplemental insurance, including term life, accident, critical illness, and voluntary vision
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
