Field Technician
About The Position
Field Technicians visit customers’ homes to install and service DISH equipment and smart home products, resolve problems, and introduce customers to smart home technology. They teach customers how to use their technology and offer additional services when helpful. The role involves working independently while staying connected with the team, maintaining a clean work area, and providing a professional customer experience. The company provides paid training in installation and service procedures, smart home technology, customer education, and practices developed by experienced technicians. The position requires travel to customer sites and regional offices using a company vehicle, and may involve working in tight spaces and in varied weather conditions.
Requirements
- Valid driver’s license; driving a company vehicle to customer sites and regional offices is an essential job function.
- Willingness to travel as needed and work shifts that may include evenings, weekends, or holidays.
- Ability to climb ladders up to 40 feet.
- Ability to lift up to 70 pounds.
- Must meet and maintain a 335-pound weight limit.
- Customer focus and ability to build trust and create a positive experience.
- Problem-solving ability to handle varied challenges on the spot.
- Determination to work in tight spaces and varied weather conditions.
- Adaptability to changes and unexpected tasks.
- Successful completion of a pre-employment screen, including a drug test and an acceptable driving record.
Responsibilities
- Install and service DISH equipment and smart home products in customers’ homes.
- Troubleshoot and resolve customer problems.
- Teach customers how to use their technology and offer additional services when helpful.
- Maintain a clean work area and a professional attitude.
- Work independently while staying connected with the team.
- Travel to customer sites and regional offices in a company vehicle.
Benefits
- Paid training
- Paid time off
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance packages
- Health savings account (HSA)
- 401(k) with company match
- Employee Stock Purchasing Program
- Tuition reimbursement
- Complimentary DISH TV service
- Discounts on Sling TV and Boost Mobile plans
- Company-provided van, tools, and uniforms
- Potential bonuses and AwardPerqs redeemable for travel, electronics, and other items
- Automatic promotion after six months with a $1 per hour raise; additional performance-based promotions with 5–10% pay increases
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
