Field Technician

Cable ONE•Joplin, MO

12d

About The Position

The Field Technician installs customer service drops and outlets at residential and business properties and troubleshoots reception and signal issues. The role uses electronic test equipment and online diagnostic tools to diagnose and repair problems from customer equipment to the output of the first distribution amplifier, while ensuring proper upstream and downstream signal levels at customer premises. Technicians also educate customers about their equipment and suggest service upgrades where appropriate. Cable One provides extensive one-on-one and group training, access to mentors, a company truck, tools, and uniforms. The role involves customer interaction and field work, with the flexibility to work overtime and on-call as needed. Regular and predictable attendance is required. The position may also take on other duties that support the company’s purpose, brand principles, and values.

Requirements

Valid driver’s license in the state of application and a good driving record.
Flexibility to work overtime and on-call as needed.
Problem-solving ability and the ability to listen to customers and present solutions positively.
Ability to work in small and confined areas, lift up to 80 pounds, work on a ladder, and work in all weather conditions.
At least 3 months of customer service or related experience and/or training; an equivalent combination of education and experience is acceptable.
High school diploma or GED.
Successful completion of required pre-hire background, drug, and reference checks.
For DOT-regulated positions, ability to meet and maintain company DOT program requirements, including passing a road test, driving-record safety review, drug testing, DOT physical, and past-employer safety performance review.

Responsibilities

Install customer service drops and outlets at residential and business properties.
Use electronic test equipment and online diagnostic tools to troubleshoot drops and outlets, diagnose and repair reception performance issues, and resolve problems from customer equipment to the output of the first distribution amplifier.
Ensure proper upstream and downstream signal levels at each termination on customer premises.
Suggest upgrades to existing services and educate customers about new or existing equipment.
Take on other duties as needed to support the company’s purpose, brand principles, and values.
Maintain regular and predictable attendance.

Benefits

Medical, dental, and vision plans beginning on the first day of employment.
Life insurance for the associate, spouse, and children.
Paid time off, including vacation, holidays, and personal/sick days; the posting also describes 20 days of PTO per year.
401(k) with a 100% company match, up to 5% of eligible compensation, beginning on the first day of service.
Group legal plan with identity theft protection.
Base pay plus bonus with total compensation up to $19 per hour, based on national average.
Relocation assistance for the right candidate.
Tuition reimbursement, up to $5,250 in the first year, with reimbursement increasing with tenure.
Free cable and internet service for associates who live in a serviceable area.
Annual community support for organizations across the U.S.
Associate recognition and awards programs.
Advancement opportunities.
Collaborative work environment.
Company truck, necessary tools, and uniforms.
Training and access to mentors.