Field Technician

Datacom, LLC•Lafayette, LA

19d•$24 - $30•Onsite

About The Position

The Field Technician installs, programs, repairs, and performs moves, adds, and changes to CCTV, access control, communications, and network systems supporting customer operations. The role assists with developing and certifying field technicians and apprentices, contributes to the design of customer systems, and manages field aspects of projects when needed. The technician supports installation, optimization, maintenance, troubleshooting, and repair projects; interprets technical manuals, schematics, and work orders; modifies and programs equipment to meet customer requests; and coordinates with vendors, engineers, customers, sales personnel, product groups, and management to address technical issues and outages. The role also trains other technicians, contributes to special projects and company standards, and maintains working knowledge of customer industries and relevant communications, CCTV, and access control technologies. Field teams and technical staff may be directed by this position in the project manager’s absence.

Requirements

Bachelor’s degree in Electrical Engineering, CCTV, Access Control, Telecommunications, or a similar program; or an associate’s degree in electronics, communications, or a similar program; or comparable military training.
Five years of direct experience as a Field Technician, or an equivalent combination of education and experience.
Experience installing and programming CCTV, access control, and alarm and intrusion systems.
Experience with gate operators.
Ability to identify the root cause of network malfunctions, analyze symptoms, and formulate an action plan to restore systems to service.
Knowledge of local and wide area networking hardware.
Knowledge of licensed and unlicensed fixed broadband wireless systems.
Knowledge of terrestrial RF systems operating between 30 MHz and 6 GHz.
Knowledge of telecommunications industry standards, Voice over Internet Protocol, and satellite communications technology.
Ability to lead technical staff toward division goals and train technicians developing higher levels of expertise.
Required driver's license.

Nice To Haves

High school diploma or equivalent is preferred.

Responsibilities

Assist in planning and managing installation, optimization, and maintenance projects for CCTV, access control, communications, and network systems.
Independently install, troubleshoot, and repair CCTV, access control, communications, and network systems.
Interpret technical manuals to configure equipment and ensure proper interfacing between systems.
Interpret technical manuals and schematics to repair and align electronic and mechanical systems.
Initiate and review work orders to move, change, install, optimize, repair, or remove systems and associated infrastructure.
Work with vendors, product groups, engineers, sales personnel, customers, and management to resolve technical issues and customer outages.
Train or assist in training technicians developing higher levels of expertise.
Assist with the design of special projects as required.
Modify and program systems equipment in accordance with customer requests.
Maintain knowledge of BlackHawk Datacom Standard Practices and help create or update standards when required.
Maintain knowledge of communications, CCTV, and access control technologies and their interconnections.
Maintain a working knowledge of the customer base and its industries.
Complete BlackHawk Datacom Field Project Technician training and education requirements.
Direct field-team activities and technical staff in the project manager’s absence, and model professional field-technician conduct.