Field Technician

Datacom, LLC•Lafayette, LA

47d•$24 - $30•Onsite

About The Position

This role involves installing, programming, repairing, and performing moves, adds, and changes to CCTV, Access Control, Communications, and Network systems to support customer operations. The position also assists in the development and certification of field technicians and apprentices, aids management in system design, and manages projects from a field perspective when necessary. The company, BlackHawk Datacom, focuses on providing innovative industrial security, telecom, and safety solutions for mission-critical operations in remote, harsh environments, with a vision to be the leading provider of technology solutions for the US Energy industry.

Requirements

Expert knowledge or ability required in CCTV, Access Control, and Alarm & Intrusion installation & programming.
Experience in Gate Operators
Ability to determine the root cause of network malfunctions through analysis of symptoms then formulate and action plan to return systems to service
Local and Wide Area Networking hardware
Fixed Broadband Wireless Systems, licensed and unlicensed
Terrestrial RF systems in frequencies between 30 MHz and 6GHz
Telecommunications industry standards
Voice over Internet Protocol
Satellite Communications Technology
Ability to lead other technical staff in the achievement of division goals
Ability to train other technicians working toward higher levels of expertise
Bachelor’s degree in Electrical Engineering, CCTV, Access Control, Telecommunications or similar program, or Associate’s degree in electronics, communications or similar program, or comparable military training, and five years direct experience as a Field Technician or equivalent combination of education and experience.
Driver's License (Required)

Nice To Haves

High school or equivalent (Preferred)

Responsibilities

Assist in the plans and manages installation, optimization and maintenance projects of CCTV, Access Control, Communications, and Network Systems.
Installs, troubleshoots and repairs, unassisted, all parts of CCTV, Access Control, Communications, and Network Systems.
Interprets technical manuals to learn correct settings and configuration for equipment to allow proper interfacing between different CCTV, Access Control, Communications, and Network Systems.
Interprets technical manuals and schematics to facilitate the proper repair and alignment of all CCTV, Access Control, Communications, and Network Systems, both electronic and mechanical.
Initiates and reviews work orders to move, change, install, optimize, repair, or remove CCTV, Access Control, Communications, and Network Systems, and associated infrastructure.
Interfaces directly with vendors, product groups, engineers, sales personnel, customers and management to resolve technical issues and customer outages and performs other technical support duties as required.
Trains, or assists in the training of, other technicians working toward higher levels of expertise.
Assists in the design of special projects as required.
Performs modification and programming of CCTV, Access Control, Communications, and Network Systems equipment in accordance with customer’s requests.
Maintains a thorough working knowledge of current BlackHawk Datacom Standard Practices and assists in creating new or modifying existing standards when required.
Maintains a thorough understanding of communications technologies, including but not limited to; digital microwave, two-way radio communications, satellite, VoIP, Frame Relay, networking equipment, cabling, DC power systems, fiber optic networks and the interconnection of these systems.
Maintains a thorough understanding of CCTV technologies, including but limited to; Analog cameras, Networking/IP cameras, Wireless cameras, HD/UHD cameras, IR/Night vision cameras, Dome cameras, Bullet cameras, C-Mount cameras, PTZ cameras, Thermal image cameras, Motion cameras, DVR, and NVR’s.
Maintains a thorough understanding of Access Control technologies, including but limited to; Card readers, Smart locks, Key pads, and Electronic locks.
Maintains a working knowledge of customer base and the industries in which they operate.
Completes all BlackHawk Datacom Field Project Technician training and education requirements.
Directs activities of field teams and directs technical staff in project manager’s absence.
Sets the example of a professional field technician for subordinates to follow.