Field Technician

Cable ONE•Natchez, MS

26d

About The Position

At Sparklight, a Cable One brand, Field Technicians help keep residential and commercial customers connected by installing services, completing repairs, and relocating existing equipment. The role uses electronic test equipment and online diagnostic tools to troubleshoot customer service drops and outlets, diagnose reception performance issues, and resolve problems from customer equipment to the output of the first distribution amplifier. Technicians ensure appropriate upstream and downstream signal levels at each customer-premises termination, suggest service upgrades, and educate customers about their equipment. The role also involves taking on other duties that support the company’s purpose, brand principles, and organizational values. Field Technicians are expected to provide helpful, proactive, and customer-focused service. The position requires working in small or confined areas, lifting up to 100 pounds, climbing ladders, and working in all weather conditions. Overtime and on-call work may be required. Regular and predictable attendance is required.

Requirements

Valid driver’s license in the state of application and a good driving record.
Aptitude and ability to learn to use RF, digital, and Volt-Ohm meters and related equipment to interpret data, solve problems, and determine optimal signal routing.
Flexibility to work overtime and be on call as needed.
Ability to listen to customers and present solutions positively.
Ability to work in small and confined areas, lift up to 100 pounds, work on a ladder, and work in all weather conditions.
At least 3 months of customer service or related experience and/or training; an equivalent combination of education and experience is acceptable.
High school diploma or GED.
Regular and predictable attendance.

Responsibilities

Install customer service drops or outlets in residential and business properties.
Use electronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets.
Diagnose and repair reception performance issues and resolve problems from customer equipment to the output of the first distribution amplifier.
Ensure proper upstream and downstream signal levels at each termination on the customer’s premises.
Suggest upgrades to existing services.
Educate customers on using new or existing equipment.
Take on other duties as needed to support the company’s purpose, brand principles, and organizational values.

Benefits

Medical, dental, and vision plans starting when employment begins.
Life insurance for the associate, spouse, and children.
Paid time off, including vacation, holidays, and personal/sick days.
401(k) with a 100% company match after one year of service, up to 5% of eligible compensation.
Group legal plan with identity theft protection.
Tuition reimbursement up to $5,250 in the first year.
Free Cable One services for associates living in a serviceable area.
Annual community support to various organizations across the U.S.
Associate recognition and awards programs.
Advancement opportunities.
Collaborative work environment.