Field Technician

MedScope Installation • McAllen, TX

15d • Onsite

About The Position

MedScope is seeking Field Technicians to deliver and install Personal Emergency Response System (PERS) equipment in members’ homes. This is a 1099 independent contractor role intended as supplemental, low-complexity work. Installers set their availability and capacity in advance, receive assigned jobs, coordinate appointments directly with members or caregivers, and complete work within required service-level timeframes. The role involves travel to member homes, setting up and testing equipment, educating users, troubleshooting issues, and recording work using company software. Compensation is paid per trip based on one-way mileage, regardless of whether the installation is completed; there is no hourly pay.

MedScope has supported PERS users nationwide since 1999, helping individuals, including many Medicaid members, remain safe and independent in their homes. Most installations take 15–20 minutes. Installers are paid for every trip, including trips where an installation cannot be completed.

Requirements

• Have a vehicle and provide valid driver’s license, vehicle registration, and auto insurance documentation.
• Be willing to complete background checks and training.
• Have excellent verbal and written communication skills.
• Have a working email address, a smartphone with voicemail, and basic computer skills.
• Have a high school diploma or equivalent.
• Be able to work independently.
• Commit to meeting or exceeding service-level requirements.
• Travel regularly to member homes and be able to bend, kneel, reach, and climb stairs; carry and handle lightweight equipment, typically under 10–15 pounds; and work in a variety of home environments.

Nice To Haves

• Field technician, cable, or alarm installation experience; this experience is a plus but not required.

Responsibilities

• Coordinate appointment scheduling directly with clients.
• Deliver, initially set up, and test personal emergency response equipment in clients’ homes.
• Educate clients and caregivers on device usage, features, and maintenance.
• Troubleshoot and resolve technical issues during installation.
• Maintain accurate records of installations, service calls, and client interactions using company software.
• Collaborate with member support and installer coordinators to provide seamless support to members.
• Obtain appropriate signatures via DocuSign on all required paperwork during installation appointments.
• Adhere to safety protocols, regulatory requirements, and company policies during installations.

Benefits

• Paid for every trip, including when installations cannot be completed.
• Most jobs take 15–20 minutes.
• Set availability and capacity in advance, with work assigned accordingly.
• Opportunity to contribute to the safety and wellbeing of members in the community.

What This Job Offers

• Education Level: High school or GED