Field Technician

Bluebird Network • Flint, MI

4d

About The Position

Bluebird Fiber is seeking a Field Technician to join its collaborative team. The role supports the company’s fiber telecommunications network and provides services to carriers, businesses, schools, hospitals, and other enterprises in the Midwest. This is a full-time, benefit-eligible position.

The Field Technician receives, monitors, analyzes, and resolves network problems; coordinates and performs customer installations; documents network sites and inventory; installs and tests network nodes and collocations; supports emergency restoration of fiber cable and network equipment; and maintains colocation facilities. The role also provides Tier I network coverage, including trouble-ticket and alarm monitoring, and participates in a rotational on-call schedule.

Bluebird Fiber describes itself as an equal opportunity employer. The position may require day, evening, and night shifts, overtime, call-ins, weekends, and holidays as required by job needs.

Requirements

• At least 1 year of experience in telecommunications or equivalent technical training.
• College or technical degree or equivalent is preferred; it is not stated as a minimum requirement.
• Private-line broadband installation and maintenance experience.
• DS3/DS1 installation and maintenance experience.
• SONET/DWDM installation and maintenance experience.
• Knowledge of IP/MPLS fundamentals.
• Proficiency with test equipment, including OTDR, OSA, DS1/3, and Ethernet equipment.
• Willingness to work day, evening, and night shifts, overtime, call-ins, weekends, and/or holidays as required.
• Valid state driver’s license and clean driving record.
• Self-motivated, with the ability to make sound decisions with minimal supervision.
• Strong PC skills.
• Strong oral and written communication skills.
• Ability to multitask and maintain composure in a demanding work environment.

Nice To Haves

• Telecommunications equipment installation experience.
• Cisco or Alcatel Lucent IP certifications.
• VOIP switching and maintenance experience.
• Fiber-optics splicing and maintenance experience.
• SS7/STP support experience.

Responsibilities

• Receive, monitor, analyze, and resolve network problems in a timely manner with minimal oversight.
• Coordinate and perform new customer installations for wholesale, enterprise, and colocation customers, including structured wiring, NID installation, and adding pluggable cards and jumpers at Bluebird Fiber locations.
• Document Bluebird Fiber’s network through site audits and inventory databases.
• Install, test, and accept nodes and collocations into Bluebird Fiber’s network.
• Support emergency restoration for aerial and/or buried fiber-optic cable in the network.
• Provide emergency restoration support for network equipment.
• Maintain colocation facilities and report observations of damage or violations.
• Provide 24x7 Tier I network coverage, including trouble tickets and alarm monitoring.
• Follow the rotational on-call schedule to monitor, support, and dispatch as required.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed