Field Technician
About The Position
Field Technicians visit customers’ homes to install and service DISH equipment and smart home products, troubleshoot issues, and introduce customers to smart home technology. They educate customers on how to use their equipment and may offer additional services when helpful. The role involves working independently while staying connected with the team, maintaining a clean work area, and delivering a professional customer experience. The company provides paid, step-by-step training in installation and service procedures, smart home technology, and experienced technicians’ best practices.
Requirements
- Valid driver’s license; driving a company vehicle to customer sites and regional offices is an essential job function.
- Willingness to travel as needed and work shifts that may include evenings, weekends, or holidays.
- Ability to climb ladders up to 40 feet.
- Ability to lift up to 70 pounds.
- Must meet and maintain a 335-pound weight limit.
- Customer focus and ability to build trust and create a great customer experience.
- Problem-solving ability to address a variety of challenges on the spot.
- Determination to work in tight spaces and all kinds of weather.
- Adaptability to handle changes and unexpected tasks.
- Successful completion of a pre-employment screen, including a drug test, and an acceptable driving record.
Responsibilities
- Visit customers’ homes to install and service DISH equipment and smart home products.
- Troubleshoot customer problems and introduce customers to smart home technology.
- Teach customers how to use their technology and offer additional services when helpful.
- Maintain a clean work area and a professional attitude.
- Work independently while staying connected with the team.
- Drive a company vehicle to customer sites and regional offices.
Benefits
- Paid training
- Paid time off
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Health Savings Account (HSA)
- 401(k) with company match
- Employee Stock Purchasing Program
- Tuition reimbursement
- Complimentary DISH TV
- Discounts on Sling TV and Boost Mobile plans
- Company-provided van, tools, and uniforms
- Bonus potential
- AwardPerqs redeemable for travel, electronics, and other items
- Automatic promotion after six months with a $1-per-hour raise; additional performance-based promotions with 5–10% pay increases
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
