Field Technician

Bluebird Network • Kansas City, MO

2d

About The Position

Bluebird Fiber is a fiber telecommunications provider of internet, data transport, and other services to carriers, businesses, schools, hospitals, and other enterprises in the Midwest. The Field Technician joins a collaborative team and supports the company’s network and customers. This is a full-time, benefit-eligible position.

The role receives, monitors, analyzes, and resolves network problems with minimal oversight; coordinates and performs customer installations; documents the network; installs, tests, and accepts nodes and collocations; and supports emergency restoration of fiber-optic cable and network equipment. The technician also maintains colocation facilities and provides Tier I network coverage, including trouble tickets, alarm monitoring, and on-call support.

Requirements

• At least 1 year of experience in telecommunications or equivalent technical training.
• Willingness to work day, evening, and night shifts, overtime, call-ins, weekends, and/or holidays as required.
• Valid state driver license and clean driving record.
• Self-motivated, with the ability to make sound decisions with minimal supervision.
• Strong PC skills.
• Strong oral and written communication skills.
• Ability to multitask and maintain composure in a demanding work environment.
• Proficiency with test equipment, including OTDR, OSA, DS1/3, and Ethernet.

Nice To Haves

• College or technical degree, or equivalent.
• Private line broadband installation and maintenance experience.
• DS3/DS1 installation and maintenance experience.
• SONET/DWDM installation and maintenance experience.
• IP/MPLS fundamentals.
• Telecommunications equipment installation experience.
• Cisco or Alcatel Lucent IP certifications.
• VOIP switching and maintenance experience.
• Fiber-optics splicing and maintenance experience.
• SS7/STP support experience.

Responsibilities

• Receive, monitor, analyze, and resolve network problems in a timely manner with minimal oversight.
• Coordinate and perform new customer installations for wholesale, enterprise, and colocation customers, including structured wiring, NID installation, and adding pluggable cards and jumpers at Bluebird Fiber locations.
• Document Bluebird Fiber’s network, including site audits and inventory databases.
• Provide installation, testing, and acceptance for nodes and collocations into Bluebird Fiber’s network.
• Support emergency restoration for aerial and/or buried fiber-optic cable in the network.
• Provide emergency restoration support for network equipment.
• Maintain colocation facilities and report observations of damage or violations.
• Provide 24x7 Tier I network coverage, including trouble tickets and alarm monitoring.
• Follow the rotational on-call schedule to monitor, support, and dispatch as required.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed