Field Technician

RJ Young•Nashville, TN

11d•Onsite

About The Position

The Field Technician supports onsite delivery, installation, and maintenance of Audio Visual (AV), physical security, network, and fiber cabling systems under the guidance of the Field Engineer. This hands-on, customer-facing role focuses on installation tasks, quality workmanship, customer service, and continuous skill development. Work is primarily local to the mid-state, with travel to neighboring states and throughout the Southeast, including possible overnight stays. The technician may work alongside 1099 contractors and third-party installers, following direction from the Field Engineer and maintaining Velocity1 standards. The role includes ongoing training to support new technologies. Employees report to their respective local office; the position is not remote. Regular hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., with a one-hour lunch break. Occasional overtime, including evenings and weekends, is required to accommodate customers. Travel may reach 50%. A high school diploma or GED is required. A valid driver's license is required, and candidates must be able to pass background checks and obtain security clearances as needed. A bachelor's degree in technology engineering or a similar field and CTS certification are preferred.

Requirements

High school diploma or GED.
Valid driver's license.
Ability to pass background checks and obtain security clearances as needed.
Ability to travel up to 50%, including possible overnight stays.
Ability to work on lifts and ladders and regularly lift equipment over 50 pounds.
Ability to work occasional overtime, including evenings and weekends.
Strong customer service and clear communication skills.
Ability to follow direction, work collaboratively, and maintain clean, organized, and safe job sites.

Nice To Haves

Bachelor's degree in technology engineering or a similar field.
CTS certification.

Responsibilities

Drive to customer locations and assist with delivery, staging, and handling of AV, security, networking, and fiber equipment.
Install structured cabling and equipment to specification, including pulling and terminating copper and fiber cabling, dressing racks, mounting devices and displays, and labeling equipment and pathways.
Assist with basic system configuration and programming under direction, such as loading profiles, entering IP information, and applying templates.
Perform basic system testing and device validation; document results, deficiencies, and issues clearly and accurately.
Support end-user training by demonstrating core system functions and assisting with quick-start guides and documentation.
Maintain clean, organized, and professional job sites, including removing packaging, disposing of waste, performing final wipe-downs, and meeting presentation standards.
Collaborate with Field Engineers, Velocity1 team members, and external contractors to support project execution.
Follow safety policies and procedures; safely operate lifts, ladders, and tools, and properly lift and secure heavy equipment.
Maintain tools, inventory, vehicles, and work areas; promptly report shortages, damaged materials, and RMA needs.
Participate in daily standups, follow Field Engineer direction, and actively seek feedback and coaching.
Develop technical proficiency through on-the-job training, mentorship, vendor programs, and manufacturer certification opportunities.