Field Technician

Scale Computing INC • Austin, TX

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About The Position

Scale Computing is seeking an experienced Field Technician to deploy pre-configured network, firewall, and server equipment at customer locations, including restaurants, convenience stores, and retail environments. The role involves hands-on structured cabling, installation and connection of hardware, site surveys, troubleshooting, and quality checks to ensure secure, reliable IT infrastructure and minimal disruption to customers. The technician will travel within an assigned region and work with limited supervision. The position may require an increased in-office presence in the future based on business needs.

Requirements

• At least 3 years of experience in field technician roles involving hardware installations, cabling, and network equipment deployment.
• Familiarity with pre-configured hardware from Cisco, Fortinet, Palo Alto, Ubiquiti, or similar brands.
• Skill in running, terminating, and testing Ethernet cabling, such as Cat5e and Cat6.
• Valid driver’s license and reliable transportation for travel to customer sites.
• Flexibility to work evenings or weekends as required by project schedules.
• Ability to lift and carry up to 50 pounds, climb ladders, and work in tight spaces.
• Ability to diagnose and resolve deployment and connectivity issues efficiently.
• Strong interpersonal and customer service skills for interacting with clients and team members.

Nice To Haves

• CompTIA Network+ certification or similar.
• Experience deploying server equipment.
• Familiarity with restaurant, convenience store, or retail environments.
• Knowledge of network security best practices.

Responsibilities

• Deploy pre-configured network, firewall, and server equipment according to project specifications and customer requirements.
• Pull, run, terminate, and test Ethernet and fiber optic cables.
• Install and connect hardware, ensuring proper functionality and integration with existing infrastructure.
• Conduct site surveys to assess existing infrastructure and determine cabling or equipment needs.
• Troubleshoot and resolve connectivity or deployment issues during installation.
• Coordinate with internal teams and customers to support smooth deployments and minimize downtime.
• Maintain accurate documentation of installations, configurations, and site-specific details.
• Conduct quality checks to verify system functionality and adherence to company standards.
• Provide basic end-user support and training for deployed equipment as needed.
• Follow safety guidelines and best practices when working with electrical systems and cabling in commercial environments.
• Travel to customer locations within an assigned region and complete work on time with minimal supervision.

Benefits

• Medical, dental, and vision insurance.
• Company-paid life insurance, short-term disability, and long-term disability.
• Flexible Spending Accounts.
• Additional life and AD&D coverage, critical illness and hospital indemnity insurance, legal insurance, and pet insurance.
• 401(k) plan.
• Employee-directed Paid Time Off with no fixed annual allotment.
• 10 paid company holidays.
• Paid parental leave for births, adoptions, and foster placements.
• Volunteer Time Off (VTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed