Field Technician

RECOVERY MONITORING SOLUTIONS LLC•Starkville, MS

About The Position

The Field Technician services and manages field installations of participant-monitoring technology. The role serves as a liaison for field locations, including courts and agencies in the designated geographic area, and provides local support and training to those organizations. The position is based in Starkville, Mississippi, and is full-time.

Requirements

Must have a good motor vehicle report (MVR).
Must have an up-to-date driver's license.

Nice To Haves

One year of experience in criminal justice or customer service.

Responsibilities

Provide prompt and thorough customer service to participants, supervision officers, and senior court and county officials.
Install and deactivate technology devices for monitored participants in offices or jails.
Process incoming and outgoing calls with company personnel, referring agencies, and clients to troubleshoot equipment abnormalities.
Maintain devices, typically by replacing devices or adjusting strap size and fit.
Schedule and conduct follow-up appointments with courts and agencies in the area.
Document pertinent information electronically in the monitoring system database.
Maintain the cleanliness of inactive equipment.
Review participant fee accounts and process payments.
Represent the company at local events and conferences when assigned.
Provide local support and training to courts and agencies in the designated service area.