Field Technician

EchoStar•Brawley, CA

15d•Onsite

About The Position

Field Technicians visit customers’ homes to install and service DISH equipment and smart home products, solve problems, and introduce customers to smart home technology. They teach customers how to use their technology and offer additional services when helpful. The role involves working independently while staying connected with the team, maintaining a clean work area, and providing a professional customer experience. EchoStar provides paid training covering installation and service procedures, smart home technology, customer education, and best practices developed by experienced technicians. The position offers opportunities for advancement, including an automatic promotion after six months and further performance-based promotions. Technicians use a company-provided van, tools, and uniforms to travel to customer sites and regional offices.

Requirements

Valid driver’s license; driving a company vehicle to customer sites and regional offices is an essential job function.
Willingness to travel as needed and flexibility to work shifts that may include evenings, weekends, or holidays.
Ability to climb ladders up to 40 feet.
Ability to lift up to 70 pounds.
Must meet and maintain a 335-pound weight limit.
Customer focus and ability to build trust and create a positive customer experience.
Problem-solving ability to address varied challenges on the spot.
Determination to work in tight spaces and in all kinds of weather.
Adaptability in response to changes and unexpected tasks.
Successful completion of a pre-employment screen, including a drug test and acceptable driving record.

Responsibilities

Install and service DISH equipment and smart home products in customers’ homes.
Troubleshoot customer problems and introduce customers to smart home technology.
Teach customers how to use their technology and offer additional services when helpful.
Maintain a clean work area and a professional attitude.
Work independently while staying connected with the team.
Travel to customer sites and regional offices using a company vehicle.