Field Technician

Cable ONE • Boise, ID

4d • Onsite

About The Position

The Field Technician installs customer service drops and outlets in residential and business properties and troubleshoots reception and signal issues. The role uses electronic test equipment and online diagnostic tools to identify and resolve problems from customer equipment through the output of the first distribution amplifier, while ensuring proper upstream and downstream signal levels at customer-premises terminations. Technicians also educate customers about their equipment and suggest service upgrades.

Sparklight provides an extensive training program, individual and group instruction, company mentors, a company truck, tools, and uniforms. The position involves customer interaction and field work, with regular and predictable attendance. Overtime and on-call work may be needed. Other duties may be assigned to support the company’s purpose, brand principles, and values.

Requirements

• Valid driver’s license in the state of application and a good driving record.
• Flexibility to work overtime and on-call as needed.
• Problem-solving ability and the ability to listen to customers and present solutions positively.
• Ability to work in small and confined areas, lift up to 80 pounds, work on a ladder, and work in all weather conditions.
• At least 3 months of customer service or related experience and/or training; an equivalent combination of education and experience is acceptable.
• High school diploma or GED.
• Regular and predictable attendance.

Responsibilities

• Install customer service drops or outlets in residential and business properties.
• Use electronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets.
• Diagnose and repair reception performance issues and resolve problems from the customer’s equipment to the output of the first distribution amplifier.
• Ensure proper upstream and downstream signal levels at each termination on the customer’s premises.
• Suggest upgrades to existing services and educate customers about new or existing equipment.
• Take on other duties needed to support the company’s purpose, brand principles, and values.

Benefits

• Medical, dental, and vision plans that start on the first day of employment.
• Life insurance for associates, spouses, and children.
• Paid time off, including vacation, holidays, and personal or sick days; the posting also describes 20 days of PTO per year.
• 401(k) with a 100% company match of up to 5% of eligible compensation, beginning on the first day of service.
• Group legal plan with identity theft protection.
• Tuition reimbursement, up to $5,250 in the first year, with reimbursement increasing with tenure.
• Free cable and internet services for associates who live in a serviceable area.
• Relocation assistance for the right candidate.
• Associate recognition and awards programs.
• Advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED