Field Technician

MedScope Installation • Charlottesville, VA

12d • Onsite

About The Position

MedScope is seeking Field Technicians to deliver, install, set up, and test Personal Emergency Response System (PERS) equipment in clients’ homes. This is a 1099 independent contractor role intended as supplemental, low-complexity work. Installers set their availability and capacity in advance, receive assigned jobs, coordinate appointments directly with members or caregivers, and complete work within required service-level timeframes. The role involves regular travel to member homes and requires independent work across a variety of home environments.

Contractors educate clients and caregivers about device use, features, and maintenance; troubleshoot installation issues; maintain records using company software; and coordinate with member support and installer coordinators. Required paperwork signatures are obtained through DocuSign. Contractors must follow safety protocols, regulatory requirements, and company policies. Compensation is per trip based on one-way mileage, including when an installation cannot be completed; there is no hourly pay. Most jobs take 15–20 minutes.

Requirements

• Must have a vehicle and provide valid driver's license, vehicle registration, and auto insurance documentation.
• Willingness to complete background checks and training.
• Excellent verbal and written communication skills.
• Working email address, smartphone with voicemail, and basic computer skills.
• High school diploma or equivalent.
• Ability to work independently.
• Commitment to meeting or exceeding service-level requirements.

Nice To Haves

• Field technician, cable installation, or alarm installation experience.

Responsibilities

• Coordinate appointment scheduling directly with clients.
• Deliver, initially set up, and test personal emergency response equipment in clients’ homes.
• Educate clients and caregivers on device usage, features, and maintenance.
• Troubleshoot and resolve technical issues during installation.
• Maintain accurate records of installations, service calls, and client interactions using company software.
• Collaborate with member support and installer coordinators to provide seamless support to members.
• Obtain required paperwork signatures via DocuSign during installation appointments.
• Follow safety protocols, regulatory requirements, and company policies during installations.
• Complete assigned work within required service-level timeframes.

Benefits

• Paid for every trip, including when installations cannot be completed.
• Most jobs take 15–20 minutes.
• Installers set their availability and capacity, and work is assigned accordingly.
• Opportunity to contribute to the safety and wellbeing of members in the community.

What This Job Offers

• Education Level: High school or GED