Field Technician

Kiewit•Cranford, NJ

5d•$33 - $40•Onsite

About The Position

Technology Group Field Technicians are the escalated point of contact for technical issues that cannot be resolved remotely. They provide on-site technical support for escalated issues and serve as a consolidated point of contact for Kiewit employees seeking technical support. Field Technicians also assist with remote support, job site mobilizations, site changes, and demobilizations, and support implementation of Kiewit Technology Group policies and procedures. They are expected to manage their work independently and make sound business decisions to deliver projects on time and under budget. This is a full-time, on-site role based at the Cranford, New Jersey office on Monday, Wednesday, and Friday, and the Woodcliff Lake, New Jersey office on Tuesday and Thursday. Remote or hybrid work is not offered. The role may involve working at various locations, where conditions may vary.

Requirements

Excellent customer service and interpersonal skills.
Strong verbal and written communication skills.
Experience with Windows operating systems and Microsoft Office Suite.
Strong attention to detail and organizational skills.
Results-oriented with a proactive, collaborative work style.
Ability to recognize and escalate issues, risks, and concerns in a timely manner.
Strong active listening skills and ability to gather requirements and assess situations.
Ability to lift and move objects weighing 40 or more pounds and walk for extended periods.
Must possess and maintain a valid driver’s license.
Regular, reliable attendance.
Ability to work productively, meet deadlines, communicate and interact professionally, and perform work safely and effectively.
Ability to understand and follow oral and written instructions, including warning signs, equipment use, and other policies.

Nice To Haves

Ability to diagnose complex technical issues using log files, Event Viewer, and other diagnostic tools.
Experience with PowerShell or another scripting language, including creating and using basic scripts.
Experience with ServiceNow.
Bachelor’s degree.

Responsibilities

Provide deskside and remote technical support to employees, subsidiaries, partners, and contractors.
Provide technical guidance and troubleshoot enterprise and desktop applications.
Respond to assigned support tickets in a timely manner.
Research, resolve, and document technical issues and escalated tickets according to department procedures.
Identify and promptly escalate issues that could impact production or service delivery.
Provide professional, high-quality customer service and maintain strong relationships with customers, team members, and department contacts.
Prioritize and organize workload to meet requirements, goals, and deadlines.
Prepare conference rooms for large meetings and troubleshoot office AV systems as needed.
Perform other duties as assigned.
Work during normal operating hours to organize and complete work within deadlines, and work overtime and weekends as required.