Field Technician

MedScope Installation • Centralia, IL

14d • Onsite

About The Position

MedScope is seeking Field Technicians to deliver, install, set up, and test personal emergency response equipment in clients’ homes. This is a 1099 independent contractor role intended as supplemental, low-complexity work. Installers set their availability and capacity in advance, receive assigned jobs, coordinate appointments directly with members or caregivers, and complete work within required service-level timeframes. Contractors are paid per trip according to one-way mileage, including when an installation cannot be completed; there is no hourly pay. Most jobs take 15–20 minutes.

Requirements

• Have a vehicle and provide valid driver's license, vehicle registration, and auto insurance documentation.
• Be willing to complete background checks and training.
• Have excellent verbal and written communication skills.
• Have a working email address, a smartphone with voicemail, and basic computer skills.
• Have a high school diploma or equivalent.
• Be able to work independently.
• Be committed to meeting or exceeding service-level requirements.
• Travel regularly to member homes.
• Be able to perform physical activities including bending, kneeling, reaching, and climbing stairs.
• Be able to carry and handle lightweight equipment, typically under 10–15 pounds, and work in a variety of home environments.

Nice To Haves

• Field technician, cable, or alarm installation experience.

Responsibilities

• Coordinate appointment scheduling directly with clients.
• Deliver, initially set up, and test personal emergency response equipment in clients’ homes.
• Educate clients and caregivers on device usage, features, and maintenance.
• Troubleshoot and resolve technical issues during installation.
• Maintain accurate records of installations, service calls, and client interactions using company software.
• Collaborate with member support and installer coordinators to provide seamless support to members.
• Obtain appropriate signatures via DocuSign on all required paperwork during installation appointments.
• Adhere to safety protocols, regulatory requirements, and company policies during installations.
• Complete assigned work within required service-level timeframes.

Benefits

• Paid for every trip, including when installations cannot be completed.
• Most jobs take 15–20 minutes.
• Installers set their availability and capacity, and work is assigned accordingly.
• Opportunity to contribute to the safety and wellbeing of members in the community.

What This Job Offers

• Education Level: High school or GED