Field Technician

Scale Computing•Austin, TX

About The Position

Scale Computing is seeking an experienced Field Technician to deploy pre-configured network, firewall, and server equipment at customer locations, including restaurants, convenience stores, and retail environments. The role involves hands-on structured cabling, hardware installation and connection, and verification of reliable, secure IT infrastructure. It requires technical expertise, attention to detail, and strong customer service skills. The position may require increased in-office presence in the future based on business needs.

Requirements

At least 3 years of experience in field technician roles involving hardware installations, cabling, and network equipment deployment.
Familiarity with pre-configured hardware from brands such as Cisco, Fortinet, Palo Alto, Ubiquiti, or similar.
Skill in running, terminating, and testing Ethernet cabling, including Cat5e and Cat6.
Ability to diagnose and efficiently resolve deployment and connectivity issues.
Strong interpersonal and customer service skills for interacting with clients and team members.
Ability to lift and carry up to 50 pounds, climb ladders, and work in tight spaces as needed.
Valid driver’s license and reliable transportation for travel to customer sites.
Flexibility to work evenings or weekends as required by project schedules.

Nice To Haves

CompTIA Network+ certification or a similar certification.
Experience deploying server equipment.
Familiarity with restaurant, convenience store, or retail environments.
Knowledge of network security best practices.

Responsibilities

Deploy pre-configured network, firewall, and server equipment according to project specifications and customer requirements.
Pull, run, terminate, and test Ethernet and fiber optic cables.
Install and connect hardware, ensuring proper functionality and integration with existing infrastructure.
Conduct site surveys to assess existing infrastructure and determine cabling or equipment needs.
Troubleshoot and resolve connectivity or deployment issues during installation.
Coordinate with internal teams and customers to support smooth deployments and minimize downtime.
Maintain accurate documentation of installations, configurations, and site-specific details.
Conduct quality checks to verify system functionality and compliance with company standards.
Provide basic end-user support and training for deployed equipment as needed.
Follow safety guidelines and best practices when working with electrical systems and cabling in commercial environments.
Travel to customer locations within an assigned region and complete work on time with minimal supervision.