Field Technician

EchoStar•Iron Mountain, MI

13d•Onsite

About The Position

Field Technicians visit customers’ homes to install and service DISH equipment and smart home products, resolve technical problems, and introduce customers to smart home technology. They educate customers on how to use their technology and offer additional services when appropriate. Technicians maintain a clean work area and professional attitude, work independently, and stay connected with their team. The company provides paid training covering installation and service procedures, smart home technology, and experienced technicians’ best practices. The role involves traveling to customer sites and regional offices in a company-provided vehicle. Candidates must be willing to travel as needed and work a flexible schedule that may include evenings, weekends, or holidays. The position requires climbing ladders up to 40 feet, lifting up to 70 pounds, and meeting and maintaining a 335-pound weight limit. Employment is contingent on successfully completing a pre-employment screen, including a drug test and an acceptable driving record. Compensation is $20.25 per hour. The role offers opportunities for career growth, including an automatic promotion after six months with a $1-per-hour raise and additional performance-based promotions with 5–10% pay increases. Bonus potential is up to $6,400 in the first year and up to $9,100 annually thereafter; high performers may also receive AwardPerqs redeemable for items such as travel and electronics.

Requirements

Valid driver’s license; driving a company vehicle to customer sites and regional offices is an essential job function.
Willingness to travel as needed and flexibility to work shifts that may include evenings, weekends, or holidays.
Ability to climb ladders up to 40 feet.
Ability to lift up to 70 pounds.
Must meet and maintain a 335-pound weight limit.
Customer focus and ability to build trust and create a positive customer experience.
Problem-solving ability to address a variety of challenges on the spot.
Determination to work in tight spaces and in all kinds of weather.
Adaptability to handle changes and unexpected tasks.
Successful completion of a pre-employment screen, including a drug test and acceptable driving record.

Responsibilities

Install and service DISH equipment and smart home products in customers’ homes.
Visit customers’ homes, solve problems, and introduce customers to smart home technology.
Teach customers how to use their technology and offer additional services when helpful.
Maintain a clean work area and professional attitude.
Work independently while staying connected with the team.
Travel to customer sites and regional offices using a company vehicle.