Field Technician

Western States Careers•Meridian, ID

13d

About The Position

Western States Equipment Company is hiring a Field Technician to diagnose, troubleshoot, and repair Caterpillar machines and attachments. The technician conducts performance and diagnostic tests, interprets results, determines the scope of repairs, evaluates parts for reusability, and orders parts needed to complete repairs. Work may take place in the field, shop, or at customer locations, and may involve overtime and overnight assignments. The position requires clear communication with customers about machine issues, repair plans, and repair status, along with timely completion of service reports and other paperwork. The role uses web-based STW, SIS, and ET resources to address technical issues and follows established procedures and time requirement guidelines. The technician is expected to work professionally, uphold customer care commitments and safety policies, and maintain a professional image. The position is safety-sensitive and may also support company training, programs, projects, and initiatives. Western States Equipment Company has operated since 1956 across Idaho, Oregon, Washington, Montana, and Wyoming. Its stated values are Safety, Excellence, Teamwork, Integrity, Accountability, and Innovation. Hourly pay is $25.00–$51.00, depending on experience, with potential differential opportunities.

Requirements

Proof of a high school diploma or General Education Degree (GED).
Five years of experience diagnosing and repairing heavy equipment.
Prior experience using troubleshooting methods and systems.
Current CDL with air brake experience and an acceptable driving record.
Must meet DOT requirements.
Must own the required tools.
Ability to communicate in English by speaking, reading, comprehending, and writing.
Excellent customer service skills.
Ability to self-schedule and perform duties with minimal supervision.
Knowledge and use of Microsoft computer products or comparable systems.
Ability to establish and maintain effective working relationships with customers, vendors, employees, and the public.
Knowledge of Caterpillar machine systems.
Ability to work overtime with minimal notice.
Ability to drive for long periods and travel away from home as required.
Consistent attendance.
Ability to stand for long periods and walk, sit, climb stairs repeatedly, reach above shoulder level, bend, stoop, push, pull, lean, and twist repeatedly.
Ability to repeatedly lift up to 60 pounds from the ground and place it on a shelf or platform up to 65 inches high.
Ability to manually torque nuts, bolts, and similar components to required specifications and perform frequent pushing, pulling, and other manual material handling.
Ability to carry up to 20 pounds while repeatedly ascending and descending at least ten 8-inch stair steps.
Ability to repeatedly ascend and descend at least 10 rungs on various ladders.
Ability to assemble and disassemble nuts and bolts of various sizes while repeatedly bending, stooping, squatting, kneeling, and/or crouching.
Ability to work with exposure to extreme temperatures and environments.

Nice To Haves

Associate degree or technical training from an accredited vocational school.
Knowledge of scrapers, crawler tractors, loaders, excavators, and off-highway trucks.
Caterpillar experience.

Responsibilities

Conduct machine performance and diagnostic tests, interpret results, and independently determine the extent of repairs needed.
Troubleshoot and repair machine and attachment failures using established methods and time requirement guideline standards.
Escalate unresolved technical issues to Technical Communicators for research and assistance.
Apply knowledge of Caterpillar machine systems to troubleshoot and repair new equipment models.
Perform work in the field, shop, and customer locations, including overtime and overnight assignments when needed.
Complete repairs accurately and within time requirement guidelines.
Resolve warranty and service letter issues efficiently and promptly.
Use web-based STW, SIS, and ET resources to address technical issues.
Perform tasks according to outlined procedures and customer requirements.
Order parts needed to complete repairs and evaluate parts for reusability and failure causes.
Complete service reports, time entry, paperwork, and reporting on a laptop and submit them daily by email.
Communicate machine issues, repair plans, and repair status to customers during repairs.
Follow customer care standards and applicable safety policies, procedures, and standards; actively advocate for safety.
Conduct business professionally, maintain self-control and integrity in stressful situations, and maintain a professional image.
May complete training and support company strategic programs, projects, and initiatives.
Promote the organization's vision, mission, and values and perform other duties as assigned.